Remote Voicebot & Chatbot Analyst — Data-Driven Impact

HumanIT Digital Consulting; Lisboa; Teletrabalho; EUR 60 000 - 90 000; Tempo integral

Resumo da oferta

HumanIT Digital Consulting in Portugal is seeking a mid–senior specialist to own chatbot and voicebot initiatives for a top Swiss telecommunications operator. You will analyse requirements, configure intent routing, monitor performance, and collaborate with business analysts, developers, and UX designers to deliver scalable, high‑quality conversational experiences.

Based fully remotely in Portugal, you will translate process improvements into concrete technical specs, drive ongoing optimization,

Qualificações

• 3+ years of professional chatbot, voicebot, or conversational AI experience.

Responsabilidades

• Own chatbot and voicebot solutions for a high-volume telecom context, from requirements to deployment.

Conhecimentos

Chatbot/Voicebot experience

UX for conversational interfaces

Requirements gathering & analysis

Process translation into specs

Monitoring intents & performance

Stakeholder management

Innovation in conversational AI

Analytical thinking

Communication & collaboration

English level B2+

Ferramentas

Google CCAI

Amazon Lex

Cognigy

Nuance

Descrição da oferta de emprego

HumanIT Digital Consulting in Portugal is seeking a mid–senior specialist to own chatbot and voicebot initiatives for a top Swiss telecommunications operator. You will analyse requirements, configure intent routing, monitor performance, and collaborate with business analysts, developers, and UX designers to deliver scalable, high‑quality conversational experiences.

Based fully remotely in Portugal, you will translate process improvements into concrete technical specs, drive ongoing optimization,