L2 Core Systems Support Engineer

growwithstow; Portugal; Presencial; EUR 30 000 - 50 000; Tempo integral

Resumo da oferta

growwithstow is hiring a L2 Core Systems Support Engineer in Ovar, Portugal. This role involves resolving escalated incidents, structured troubleshooting, and maintaining high-quality documentation. Candidates should possess a Bachelor's degree in IT or equivalent, with 3-5 years of experience in system administration or infrastructure support. Knowledge of ITIL processes and experience with Windows Server, VMware, and Microsoft 365 are key qualifications. The position offers an opportunity to work in a dynamic environment focused on engineering excellence.

Qualificações

• 3–5 years of experience in system administration/infrastructure support in an enterprise environment.
• ITIL Foundation certification or experience with ITIL-based processes.
• Working knowledge of virtualization platforms (VMware or equivalent).

Responsabilidades

• Resolve incidents escalated from L1 and execute standard service requests.
• Perform structured troubleshooting and provide high-quality documentation.
• Handle identity/access requests and execute low-risk changes.

Conhecimentos

System administration

Infrastructure support

Troubleshooting

Scripting/automation

Professional communication in English

Formação académica

Bachelor’s degree in IT or equivalent

Ferramentas

Windows Server

VMware

Active Directory

Microsoft 365

Descrição da oferta de emprego

As a global leader in industrial storage solutions, stow Group is renowned for its engineering excellence and commitment to innovation. With over 45 years of industry expertise, we design and implement powerful racking and automation systems for clients worldwide. stow Group has two independent brands under its roof: stow for racking & semi-automated solutions and Movu Robotics for warehouse automation.

Headquartered in Belgium, stow Group has production sites, affiliates and sales offices across all of Europe & USA, including a new racking production plant in USA as of April 2026. stow’s activity in Portugal began in 2019 with a production site and sales office in Ovar.

Location: Ovar, Portugal

Job Description

As aL2 Core Systems Support Engineer, you:

• Resolve incidents escalated from L1 (servers, virtualization, identity, and core infrastructure) and execute standard service requests using approved procedures and runbooks.
• Perform structured troubleshooting, apply permanent fixes where possible, and provide high-quality documentation (timeline, logs, actions taken, workaround/fix).
• Handle identity/access-related requests within agreed policies (e.g., group membership, permissions) and follow security and approval requirements.
• Execute low-risk, pre-approved changes with validation and rollback readiness; perform post-change checks and operational handover.
• Monitor health and capacity, act on alerts, and participate in major incidents (bridge calls, updates, post-incident documentation).
• Escalate to L3 for unresolved incidents after defined steps, architectural/design decisions, non-standard changes, or high-risk production impact—providing clear technical context and recommendations.
• Coordinate with vendors/hosting partners for hands-and-eyes tasks and follow up on tickets to closure; keep stakeholders informed.
• Support patching, updates, backups, and recovery activities; propose automation (e.g., PowerShell) and improvements to reduce repeat work.
• Maintain and improve knowledge articles/runbooks and share learnings with L1 to increase first-time resolution.

Qualifications

• Bachelor’s degree in IT (or equivalent through experience).
• Typically, 3–5 years of experience in system administration / infrastructure support in an enterprise environment.
• ITIL Foundation (preferred) or demonstrable experience working in ITIL-based processes.
• Language requirements: professional communication in English (and local language as required by the role).

Technical Skills

• Valuable experience with Windows Server environments.
• Working knowledge of:
  • Virtualization platforms (VMware or equivalent) or demonstrable equivalent experience
  • Active Directory and related services (DNS, DHCP, GPO)
  • Backup and recovery concepts
• Basic understanding of networking concepts.
• Experience with ITSM/ticketing workflows and tooling (e.g., incident, problem, change management).
• Working knowledge of Microsoft 365 services, specifically operational management of Entra ID, Exchange Online and Intune.
• Working knowledge of monitoring/alerting concepts and tools (triage, thresholds, event correlation)
• Understanding of Public cloud environments (preferably Microsoft Azure)
• Experience working in a datacenter or enterprise infrastructure environment.
• Scripting/automation experience is a plus (e.g., PowerShell).
• Linux knowledge is a plus.
• Experience with virtual application delivery through Citrix is considered a plus.

Additional information

Unsolicited representations by third parties (recruitment agencies, headhunters, …) of CVs via mail and/or telephone for our vacancies are considered as direct applications where no compensation is provided to the third party. Any T&Cs from these third parties will not be accepted unless upon signature of the T&Cs by a person in charge of HR. Candidates remain registered in the system for 12 months and cannot be proposed again during this period.