Core Systems Support Engineer — IT Infra & Automation

growwithstow; Portugal; Teletrabalho; EUR 30 000 - 50 000; Tempo integral

Resumo da oferta

growwithstow is hiring a L2 Core Systems Support Engineer in Ovar, Portugal. This role involves resolving escalated incidents, structured troubleshooting, and maintaining high-quality documentation. Candidates should possess a Bachelor's degree in IT or equivalent, with 3-5 years of experience in system administration or infrastructure support. Knowledge of ITIL processes and experience with Windows Server, VMware, and Microsoft 365 are key qualifications. The position offers an opportunity to work in a dynamic environment focused on engineering excellence.

Qualificações

• 3–5 years of experience in system administration/infrastructure support in an enterprise environment.
• ITIL Foundation certification or experience with ITIL-based processes.
• Working knowledge of virtualization platforms (VMware or equivalent).

Responsabilidades

• Resolve incidents escalated from L1 and execute standard service requests.
• Perform structured troubleshooting and provide high-quality documentation.
• Handle identity/access requests and execute low-risk changes.

Conhecimentos

System administration

Infrastructure support

Troubleshooting

Scripting/automation

Professional communication in English

Formação académica

Bachelor’s degree in IT or equivalent

Ferramentas

Windows Server

VMware

Active Directory

Microsoft 365

Descrição da oferta de emprego

growwithstow is hiring a L2 Core Systems Support Engineer in Ovar, Portugal. This role involves resolving escalated incidents, structured troubleshooting, and maintaining high-quality documentation. Candidates should possess a Bachelor's degree in IT or equivalent, with 3-5 years of experience in system administration or infrastructure support. Knowledge of ITIL processes and experience with Windows Server, VMware, and Microsoft 365 are key qualifications. The position offers an opportunity to work in a dynamic environment focused on engineering excellence.