Knowledge Management & Integrations Analyst for AI-Powered Care

team.blue; Lisboa; Híbrido; EUR 42 000 - 65 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Resumo da oferta

team.blue is seeking a Business/Technical Analyst, Foundations & Knowledge Management, to shape the knowledge foundation and its integrations for AI-powered customer care. You will translate business needs into technical requirements, analyse data and systems, and help test and improve the solutions that feed AI customer care.

The role involves collaborating with multiple brands across Europe, defining content models, and ensuring knowledge is structured for downstream systems.

Qualificações

• 3+ years as a Business/Technical Analyst or similar hybrid role on technology or data projects.
• Strong ability to analyze data, systems and business processes to identify issues and opportunities.
• Translate business requirements into technical solutions and define implementation steps.
• Elicit and document requirements including user stories, process maps, workflows and acceptance criteria.
• Hands-on experience with testing, validating and troubleshooting technology solutions.
• Comfortable with low-code/workflow platforms and configuration changes.
• Strong analytical and stakeholder management skills.
• Excellent documentation and communication skills.
• Hybrid role located near one of our European offices.

Responsabilidades

• Gather and analyse knowledge management and integration requirements across brands and translate business needs into clear technical requirements.
• Analyse existing knowledge sources, data flows, systems and processes to identify gaps and opportunities.
• Define and maintain the content model in partnership with the Foundation PM for downstream systems and AI care.
• Map knowledge sources, data flows and integration points; define information flow between systems.
• Translate requirements into user stories, process flows and acceptance criteria; collaborate with tech teams.
• Support implementation and configuration of knowledge workflows and integrations.
• Design and execute tests; analyse results and troubleshoot issues.
• Iterate with business and technical teams to improve the solution.

Conhecimentos

Knowledge management

Requirements elicitation

Data analysis

Process mapping

Stakeholder management

Testing & QA

Low-code platforms

Documentation

Ferramentas

CMS platforms

APIs

Descrição da oferta de emprego

team.blue is seeking a Business/Technical Analyst, Foundations & Knowledge Management, to shape the knowledge foundation and its integrations for AI-powered customer care. You will translate business needs into technical requirements, analyse data and systems, and help test and improve the solutions that feed AI customer care.

The role involves collaborating with multiple brands across Europe, defining content models, and ensuring knowledge is structured for downstream systems.