Global Knowledge Architect & Service Owner

KUKA Aktiengesellschaft; Setúbal; Híbrido; EUR 60 000 - 90 000; Tempo integral

Resumo da oferta

KUKA Group seeks a Knowledge Manager / Service Owner P&O Knowledge to lead global Knowledge Management as a P&O service. You will define strategy, governance, and processes to turn dispersed knowledge into a trusted asset, collaborating with P&O System Experts and IT.

The role focuses on ownership of business needs, documenting standards, lifecycle management, and driving adoption across the organization to enable AI-enabled knowledge discovery and smarter automation.

Qualificações

• Several years of experience in Knowledge Management, Organizational Development, Process Excellence, or similar disciplines.
• Proven experience designing and implementing knowledge management frameworks, governance structures, and operating models.
• Strong understanding of information architecture, taxonomy design, and content governance.
• Good understanding of AI-supported knowledge management solutions.
• Experience driving change and adoption initiatives in global, matrix organizations.
• Excellent communication, facilitation, and stakeholder management skills.
• Experience in HR/P&O processes, shared services, or HR operating models is a strong advantage.
• Fluent in English (German and additional languages are a plus).

Responsabilidades

• Define and continuously evolve the global P&O Knowledge Management strategy, framework, and operating model.
• Establish governance: standards, policies, ownership, and accountability for knowledge across all P&O functions.
• Define ownership models, responsibilities, and accountability across P&O functions.
• Implement the full knowledge lifecycle – creation, validation, maintenance, archival, and retirement.
• Design a scalable knowledge architecture: taxonomies, metadata, and classification standards.
• Consolidate knowledge across locations and systems into a governed structure.
• Set standards for documentation quality and templates, with review and QA processes.
• Capture critical knowledge during transitions and organizational changes.
• Act as functional lead for Knowledge Management platforms and AI-enabled knowledge discovery.
• Drive organizational adoption: communication, change management, training, and enablement for knowledge contributors and users.
• Define KM KPIs; measure adoption, quality, and usage, and derive improvement roadmaps.

Conhecimentos

Knowledge Management

Organizational Development

Process Excellence

Stakeholder management

Descrição da oferta de emprego

KUKA Group seeks a Knowledge Manager / Service Owner P&O Knowledge to lead global Knowledge Management as a P&O service. You will define strategy, governance, and processes to turn dispersed knowledge into a trusted asset, collaborating with P&O System Experts and IT.

The role focuses on ownership of business needs, documenting standards, lifecycle management, and driving adoption across the organization to enable AI-enabled knowledge discovery and smarter automation.