Change & Communications Manager

Phiture; Lisboa; Presencial; EUR 40 000 - 65 000; Tempo integral

Resumo da oferta

team.blue is seeking a Change & Communications Manager to drive the adoption of AI in customer care across brands. You will lead change management and stakeholder communications so teams understand, trust and embrace the new ways of working.

You will coordinate change initiatives across multiple brands, create internal comms, and align leadership messaging while partnering with agents and managers in a hybrid, Europe-focused environment.

Qualificações

• 2+ years in change management or internal communications.
• Tech-savvy with experience delivering change on technology projects.
• Excellent written and verbal communication.
• Ability to engage and influence stakeholders at all levels.
• Strong planning and organisational skills.
• Located near one of our European offices, as this is a hybrid role.

Responsabilidades

• Develop and execute the change management plan for the AI Customer Care experiment.
• Assess change impacts and readiness across brands and teams.
• Design enablement and adoption activities for agents and managers.
• Own stakeholder communications and messaging across the programme.
• Create comms materials, updates and FAQs for internal audiences.
• Manage feedback channels and surface concerns to leadership.

Conhecimentos

Change management

Internal communications

Stakeholder engagement

Planning & organisation

Hybrid work

Descrição da oferta de emprego

Company

team.blue is an ecosystem of 60+ successful PaaS and SaaS brands working together across 22 European countries to provide its 3.5 million SMB customers with everything they need to succeed online by offering best-in-class expertise and services.

team.blue's brands are a mix of traditional hosting businesses that offer services from domain names, email, shared hosting, e-commerce, and server hosting solutions and, as specialist SaaS providers, adjacent products such as compliance, marketing tools, and team collaboration products. This broad product offering makes it a one-stop partner for online businesses and entrepreneurs across Europe.

Position

We are looking for a Change & Communications Manager to drive the adoption of AI in customer care across brands. You will lead change management and stakeholder communications so teams understand, trust and embrace the new ways of working.

Responsibilities

Change Management

• Develop and execute the change management plan for the AI Customer Care experiment
• Assess change impacts and readiness across brands and teams
• Design enablement and adoption activities for agents and managers

Communications

• Own stakeholder communications and messaging across the programme
• Create comms materials, updates and FAQs for internal audiences
• Manage feedback channels and surface concerns to leadership

Requirements

• 2+ years of experience in change management and / or internal communications
• Tech-savvy, proven experience delivering change on technology/transformation programmes
• Excellent written and verbal communication skills
• Ability to engage and influence stakeholders at all levels
• Strong planning and organisational skills
• Located near one of our European offices, as this is a hybrid role

Nice to have

• Change certification (e.g., Prosci / ADKAR)
• Experience with AI adoption or contact centre transformation
• Multi-brand / multi-market communications experience

Right to Work

At any stage, please be prepared to provide proof of eligibility to work in the country you’re applying for. Unfortunately, we are unable to support relocation packages or sponsorship visas.

ESG

At team.blue, our commitment to caring for the environment and each other is at the heart of everything we do. Our latest impact report showcases our ongoing ESG efforts and ambitious sustainability goals.

Interested in learning more about our dedication to making a positive impact? Check it out here.

"Come as you are"

Everyone is welcome here. Diversity & Inclusion are at our core. Far above any technical competence, we value respect, openness, and trusted collaboration. We do not tolerate intolerance.

The most trusted digital enabler

team.blue is a leading digital enabler for companies and entrepreneurs. It serves over 3.3 million customers in Europe and has more than 3,000 experts to support them. Its goal is to shape technology and to empower businesses with innovative digital services.

Click here to read more about team.blue