Knowledge Manager / Service Owner P&O Knowledge

KUKA Aktiengesellschaft; Setúbal; Híbrido; EUR 60 000 - 90 000; Tempo integral

Resumo da oferta

KUKA Group seeks a Knowledge Manager / Service Owner P&O Knowledge to lead global Knowledge Management as a P&O service. You will define strategy, governance, and processes to turn dispersed knowledge into a trusted asset, collaborating with P&O System Experts and IT.

The role focuses on ownership of business needs, documenting standards, lifecycle management, and driving adoption across the organization to enable AI-enabled knowledge discovery and smarter automation.

Qualificações

• Several years of experience in Knowledge Management, Organizational Development, Process Excellence, or similar disciplines.
• Proven experience designing and implementing knowledge management frameworks, governance structures, and operating models.
• Strong understanding of information architecture, taxonomy design, and content governance.
• Good understanding of AI-supported knowledge management solutions.
• Experience driving change and adoption initiatives in global, matrix organizations.
• Excellent communication, facilitation, and stakeholder management skills.
• Experience in HR/P&O processes, shared services, or HR operating models is a strong advantage.
• Fluent in English (German and additional languages are a plus).

Responsabilidades

• Define and continuously evolve the global P&O Knowledge Management strategy, framework, and operating model.
• Establish governance: standards, policies, ownership, and accountability for knowledge across all P&O functions.
• Define ownership models, responsibilities, and accountability across P&O functions.
• Implement the full knowledge lifecycle – creation, validation, maintenance, archival, and retirement.
• Design a scalable knowledge architecture: taxonomies, metadata, and classification standards.
• Consolidate knowledge across locations and systems into a governed structure.
• Set standards for documentation quality and templates, with review and QA processes.
• Capture critical knowledge during transitions and organizational changes.
• Act as functional lead for Knowledge Management platforms and AI-enabled knowledge discovery.
• Drive organizational adoption: communication, change management, training, and enablement for knowledge contributors and users.
• Define KM KPIs; measure adoption, quality, and usage, and derive improvement roadmaps.

Conhecimentos

Knowledge Management

Organizational Development

Process Excellence

Stakeholder management

Descrição da oferta de emprego

Knowledge Manager / Service Owner P&O Knowledge

Discover your impact with KUKA Group

KUKA Group offers an enormous spectrum of possibilities to advance your career, live your passions and unlock your potential. We´re one of the world's leading automation specialists, offering global opportunities in areas such as robotics, automation, logistics, software solutions and electronics. If you´re a go-getter, a visionary with bold ambitions and believer in collaboration and mutual respect, then you're poised for success here at KUKA Group.

Responsibilities Make an impact

Our global People & Organization (P&O) team holds a wealth of knowledge – but today it is scattered across locations, systems, and individual experts. In this state it cannot serve as a reliable foundation for our upcoming intelligent automation initiatives. As Service Owner P&O Knowledge, you will initiate and own Knowledge Management as a global P&O service. You define the strategy, governance, and processes that turn dispersed knowledge into a consistently managed, accessible, and trusted asset. You own the “what” – business requirements, standards, and adoption – and work hand in hand with our P&O System Experts and IT, who own the “how” of the technical implementation.

• Define and continuously evolve the global P&O Knowledge Management strategy, framework, and operating model
• Establish governance: standards, policies, ownership, and accountability for knowledge across all P&O functions
• Define ownership models, responsibilities, and accountability across P&O functions
• Implement the full knowledge lifecycle – creation, validation, maintenance, archival, and retirement

Knowledge Architecture & Consolidation

• Design a scalable knowledge architecture: taxonomies, metadata, and classification standards that make knowledge user-centric and easily searchable
• Consolidate knowledge currently spread across multiple locations and systems into one governed structure
• Set standards for documentation quality and templates, and establish review and quality assurance processes
• Systematically capture critical knowledge during employee transitions and organizational changes, redusing redpendency on individual experts

Platform & AI Enablement

• Act as functional lead for Knowledge Management platforms: define business requirements and priorities together with P&O System Experts and IT
• Prepare the knowledge base as a trusted, structured foundation for AI-supported knowledge discovery, retrieval, and intelligent automation.

Adoption & Impact

• Drive organizational adoption: communication, change management, training, and enablement for knowledge contributors and users
• Define Knowledge Management KPIs; measure adoption, quality, and usage, and derive improvement roadmaps

Application Requirements What you need to succeed

• Several years of experience in Knowledge Management, Organizational Development, Process Excellence, or similar disciplines
• Proven experience designing and implementing knowledge management frameworks, governance structures, and operating models
• Strong understanding of information architecture, taxonomy design, and content governance
• Good understanding of AI-supported knowledge management solutions
• Experience driving change and adoption initiatives in global, matrix organizations
• Excellent communication, facilitation, and stakeholder management skills
• Experience in HR/P&O processes, shared services, or HR operating models is a strong advantage
• Fluent in English (German and additional languages are a plus)