Knowledge Manager / Service Owner P&O Knowledge

Kuka Systems GMBH Branch Office Paris; Setúbal; Presencial; EUR 60 000 - 90 000; Tempo integral

Resumo da oferta

Kuka Systems GMBH Branch Office Paris is seeking a Service Owner P&O Knowledge to lead Knowledge Management as a global P&O service. You will define strategy, governance, and processes to turn dispersed knowledge into a trusted, accessible asset, working with P&O System Experts and IT.

You will drive the full knowledge lifecycle, design scalable taxonomy, consolidate knowledge across locations, and enable AI-supported discovery and automation, with strong emphasis on adoption and impact.

Qualificações

• Several years of experience in Knowledge Management or related fields.
• Experience designing governance structures and operating models.
• Strong information architecture and taxonomy design knowledge.
• Experience with AI-supported knowledge management solutions.
• Ability to drive change in global, matrix organizations.
• Excellent communication and stakeholder management.
• Experience in HR/P&O processes is a strong advantage.
• Fluent in English; German or additional languages a plus.

Responsabilidades

• Define and evolve the global P&O Knowledge Management strategy and operating model.
• Establish governance, standards, ownership, and accountability for knowledge.
• Design scalable knowledge architecture and taxonomy standards.
• Consolidate dispersed knowledge into a single governed structure.
• Lead Knowledge Management platforms with IT and system experts.
• Prepare knowledge base for AI-driven discovery and automation.
• Drive adoption through change management, training, and enablement.
• Define KPIs and roadmaps for knowledge management initiatives.

Conhecimentos

Knowledge management

Organizational development

Process excellence

Information architecture

Taxonomy design

Content governance

Stakeholder management

Change management

HR processes

Fluent English

Descrição da oferta de emprego

Responsibilities

Make an impact

Our global People & Organization (P&O) team holds a wealth of knowledge – but today it is scattered across locations, systems, and individual experts. In this state it cannot serve as a reliable foundation for our upcoming intelligent automation initiatives. As Service Owner P&O Knowledge, you will initiate and own Knowledge Management as a global P&O service. You define the strategy, governance, and processes that turn dispersed knowledge into a consistently managed, accessible, and trusted asset. You own the “what” – business requirements, standards, and adoption – and work hand in hand with our P&O System Experts and IT, who own the “how” of the technical implementation.

Strategy & Governance

• Define and continuously evolve the global P&O Knowledge Management strategy, framework, and operating model
• Establish governance: standards, policies, ownership, and accountability for knowledge across all P&O functions
• Define ownership models, responsibilities, and accountability across P&O functions
• Implement the full knowledge lifecycle – creation, validation, maintenance, archival, and retirement

Knowledge Architecture & Consolidation

• Design a scalable knowledge architecture: taxonomies, metadata, and classification standards that make knowledge user-centric and easily searchable
• Consolidate knowledge currently spread across multiple locations and systems into one governed structure
• Set standards for documentation quality and templates, and establish review and quality assurance processes
• Systematically capture critical knowledge during employee transitions and organizational changes, redusing redpendency on individual experts

Platform & AI Enablement

• Act as functional lead for Knowledge Management platforms: define business requirements and priorities together with P&O System Experts and IT
• Prepare the knowledge base as a trusted, structured foundation for AI-supported knowledge discovery, retrieval, and intelligent automation.

Adoption & Impact

• Drive organizational adoption: communication, change management, training, and enablement for knowledge contributors and users
• Define Knowledge Management KPIs; measure adoption, quality, and usage, and derive improvement roadmaps

Application Requirements

What you need to succeed

• Several years of experience in Knowledge Management, Organizational Development, Process Excellence, or similar disciplines
• Proven experience designing and implementing knowledge management frameworks, governance structures, and operating models
• Strong understanding of information architecture, taxonomy design, and content governance
• Good understanding of AI-supported knowledge management solutionsExperience driving change and adoption initiatives in global, matrix organizations
• Excellent communication, facilitation, and stakeholder management skills
• Experience in HR/P&O processes, shared services, or HR operating models is a strong advantage
• Fluent in English (German and additional languages are a plus)