Jira Specialist (38-40hours)

Quion; Matosinhos; Híbrido; EUR 21 000 - 30 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Meal allowance

Resumo da oferta

Quion, a leading mortgage servicing provider, is expanding its international IT Operations team in Porto and seeks a Jira Specialist to own the Jira Software and Jira Service Management environments. You will optimize workflows, governance, and ITIL-aligned processes to support efficient incident handling and reporting.

In this hands-on role, you will collaborate with colleagues in Capelle aan den IJssel, deliver data-driven insights via Power BI, and train users on best practices.

Qualificações

• Bachelor’s degree in IT, Computer Science, Business Information Management, or equivalent.
• ITIL Foundation certification with a solid understanding of ITSM processes and best practices.
• 3+ years of experience administering Jira Software and Jira Service Management.
• Hands-on Jira configuration, automation, reporting and dashboarding.
• Experience translating business requirements into scalable solutions and actionable insights.
• Knowledge of CMDB management, data quality, Power BI, and ITSM data analysis.
• Experience with reporting, data analysis, visualization, and Power BI.
• Strong analytical, problem-solving and stakeholder management.
• Understanding of data quality principles and ITSM/CMDB data integrity.
• Strong English skills with a minimum B2 level.

Responsabilidades

• Administer, secure, govern, and enhance Jira Software and Jira Service Management.
• Design and optimize workflows, automations, reporting, and ITIL-based processes.
• Maintain CMDB integrity, data quality, and Configuration Item lifecycle governance.
• Deliver insights through Power BI, KPI reporting, dashboards, and operational analytics.
• Manage integrations between Jira/JSM, CMDB, Power BI, and other enterprise platforms.
• Partner with stakeholders to deliver scalable solutions and improve efficiency through automation and standardization.
• Provide user training, documentation, and best-practice support.

Conhecimentos

Jira Administration

ITIL Foundations

Data analysis

Stakeholder management

Power BI reporting

Formação académica

Bachelor’s degree in IT / Computer Science

Ferramentas

Jira Software

Jira Service Management

Confluence

Power BI

CMDB

Descrição da oferta de emprego

Quion is one of the largest mortgage servicing providers in the Netherlands. We manage mortgage and consumer credit portfolios on behalf of leading national and international financial institutions. Through technology, innovation and operational excellence, we help our clients deliver outstanding services to their customers.

To support our continued growth, we are expanding our international IT Operations team and are looking for a Jira Specialist to join our Porto office.

What will you do?

As a Jira Specialist, you are responsible for the functional administration, configuration, governance, and continuous improvement of Quion’s Atlassian environment, with a primary focus on Jira Software and Jira Service Management. You ensure Jira effectively supports ITIL-based processes, enables transparent reporting, drives efficient collaboration, and scales with the needs of the organization. In this hands‑on role, you combine technical Jira expertise with process optimization, automation, governance, stakeholder support, and data‑driven insights. Working closely with colleagues in Capelle aan den IJssel , you play a key role in improving ways of working, increasing operational efficiency, and maximizing the value of the Atlassian platform across the organization.

Key Responsibilities

• Administer, secure, govern, and enhance Jira Software and Jira Service Management
• Design and optimize workflows, automations, reporting, and ITIL-based processes
• Maintain CMDB integrity, data quality, and Configuration Item lifecycle governance
• Deliver insights through Power BI, KPI reporting, dashboards, and operational analytics
• Manage integrations between Jira/JSM, CMDB, Power BI, and other enterprise platforms
• Partner with stakeholders to deliver scalable solutions and improve operational efficiency through automation and standardization
• Provide user training, documentation, and best‑practice support

What do you need for this position?

• Bachelor’s degree in IT, Computer Science, Business Information Management, or equivalent experience.
• ITIL Foundation certified with a solid understanding of ITSM processes and best practices
• 3+ years of experience administering Jira Software and Jira Service Management
• Hands‑on experience with Jira configuration, automation, reporting and dashboarding
• Experience translating business requirements into scalable solutions and actionable insights
• Knowledge of CMDB management, data quality, Power BI, and ITSM data analysis
• Experience with reporting, data analysis, visualization, and Power BI
• Strong analytical, problem‑solving and stakeholder management
• Understanding of data quality principles and improvement of ITSM/CMDB data integrity
• Strong understanding of English, with a minimum B2 level

Nice to have

• Experience in financial services or other regulated environments
• Experience with Confluence, Power BI, Atlassian Marketplace apps, integrations, APIs or scripting
• Experience with Jira Assets or other CMDB solutions
• Knowledge of Atlassian licensing, subscription management and license optimization
• Atlassian and/or other ITIL certifications
• Knowledge of Agile, Scrum, Kanban, DevOps and software delivery practices
• Dutch language skills are considered a very strong advantage

What do we offer you?

Working at Quion means joining a young, ambitious, and dynamic organization with open communication and a strong team spirit. We believe in sharing knowledge, taking initiative, and constantly improving how we serve our clients.

What you can expect?

• A meaningful role in a successful company driving the future of the Dutch mortgage market.
• An annual salary between € 20.712,- and € 29.554.- gross based on 40 hours per week (grading based on knowledge and experience) and including meal allowance
• A hybrid working model with a minimum of 3 office days per week, with additional office presence during onboarding and when required by business needs
• A positive, team‑driven culture that encourages initiative and personal development.
• In‑depth onboarding and training tailored to your role.
• Room to grow, professionally and personally within a dynamic financial services environment.
• Our office in Matosinhos, Porto is located in an easily accessible area, with nearby public parking and convenient public transport connections (metro and bus).