ITSM | Senior

Inetum; Lisboa; Presencial; EUR 55 000 - 75 000; Tempo integral

Resumo da oferta

Inetum, a global IT services leader in Lisbon, Portugal, seeks an ITSM Senior to support the development and evolution of our ServiceNow platform. You will configure ITSM modules, manage Incident & Problem processes, create dashboards, and support users across IT and Business Analyst teams.

Ideal candidates bring 3+ years of ITSM experience, strong ServiceNow expertise, and knowledge of REST APIs and IntegrationHub to drive continuous improvement and effective service delivery.

Qualificações

• 3+ years of ITSM experience.
• Strong expertise in ITSM modules.
• Knowledge of REST APIs and IntegrationHub.

Responsabilidades

• Configure and customize ITSM modules.
• Implement and enhance Incident & Problem Management processes.
• Create dashboards and reports for stakeholders.
• Support users and collaborate with Business Analysts and IT teams.
• Maintain documentation and contribute to continuous improvement.

Conhecimentos

ServiceNow

ITSM

REST APIs

IntegrationHub

Ferramentas

ServiceNow Platform

REST API Integrations

Descrição da oferta de emprego

Inetum is a global leader in IT services, dedicated to delivering innovative solutions to our clients. We are committed to fostering a dynamic and inclusive work environment that values diversity, where creativity and collaboration can thrive. We are present in 19 countries and have more than 28,000 employees worldwide.

If you are looking for a dynamic, innovative, and technology-driven company, Inetum is the place for you! Come be part of Inetum!

We are looking for a ITSM | Senior to support the development and evolution of our ServiceNow platform.

Key Responsibilities

• Configure and customize
• ITSM modules
• Implement and enhance Incident & Problem Management processes
• Create dashboards and reports
• Support users and collaborate with Business Analysts and IT teams
• Maintain documentation and contribute to continuous improvement

Requirements

• 3+ years of experience
• Strong expertise in ITSM modules
• Knowledge of REST APIs and IntegrationHub