Servicenow Project Manager

Decskill; Lisboa; Presencial; EUR 65 000 - 98 000; Tempo integral

Resumo da oferta

Inetum seeks a Senior Project Manager in Lisbon to lead the ServiceNow Team, driving incident resolution, functional ITSM implementations, and client demands across projects.

You will manage cross-functional IT teams, coordinate stakeholders, assess incident impact, and report on progress, ensuring SLA adherence and alignment with IT risk and cybersecurity considerations.

Qualificações

• Bachelor’s degree in Computer Science, Engineering, or a related field.
• 5+ years of IT and/or customer-facing experience.
• 5+ years hands-on implementing ServiceNow solutions.
• Strong knowledge of ServiceNow core capabilities including ITSM and at least one of ITOM, HAM, SAM, HRSD, ERM, FSM.
• Background in software development and familiarity with cloud technologies.
• Understanding of IT Risk and Cybersecurity fundamentals.
• Fluent in English.
• ServiceNow CSA certification and ITIL certifications.
• Additional certifications such as Project Management are a plus.

Responsabilidades

• Manage transversal IT teams to deliver ServiceNow implementation projects and resolve incidents efficiently.
• Assess incident impact, set priorities, and trigger escalations to accelerate resolution.
• Provide clear, regular updates to stakeholders on issue progress and application status.
• Collect root causes of incidents and contribute to actionable prevention plans.
• Monitor processes daily to maintain uninterrupted business operations.
• Oversee IT Risk, IT Security, AIA forms, repositories (MyAPM), and Shadow IT reporting.
• Ensure SLA compliance and provide monthly performance reporting.

Conhecimentos

ServiceNow

ITSM

ITOM

ITIL

CSA

Cloud tech

Cybersecurity

Project management

English fluency

Stakeholder comms

Formação académica

Bachelor's degree in Computer Science/Engineering

Ferramentas

ServiceNow platform

Descrição da oferta de emprego

Are you passionate about driving IT service excellence and ensuring seamless business continuity? Join our ServiceNow Team as a Senior Project Manager and take the lead in managing critical activities, incidents, and client demands across projects.

What You’ll Do

• Manage transversal IT teams to deliver ServiceNow implementation projects and resolve incidents efficiently.
• Assess the business impact of incidents, set priorities, and trigger escalations when needed to accelerate resolution.
• Provide clear, regular updates to stakeholders on issue progress and application status.
• Collect root causes of incidents and contribute to actionable plans that prevent future issues.
• Monitor processes daily and act promptly to maintain uninterrupted business operations.
• Oversee IT Risk, IT Security, AIA forms, repositories (MyAPM), and Shadow IT reporting.
• Ensure SLA compliance and provide monthly performance reporting.

Profile

• Bachelor’s degree (or equivalent) in Computer Science, Engineering, or a related field.
• 5+ years of experience in IT and/or customer-facing roles.
• 5+ years of hands-on experience implementing ServiceNow solutions.
• Strong knowledge of ServiceNow core capabilities, including ITSM and at least one of: ITOM, HAM, SAM, HRSD, ERM, FSM.
• Background in software development and familiarity with cloud technologies.
• Understanding of IT Risk and Cybersecurity fundamentals.
• Fluent in English and capable of engaging colleagues and clients alike.
• ServiceNow (Certified System Administrator (CSA)) and ITIL certifications.
• Additional certifications such as Project Management are a plus.

About Inetum

Inetum is a European leader in digital services. Inetum’s team of 27,000 consultants and specialists strive every day to make a digital impact for businesses, public sector entities and society. Inetum’s solutions aim at contributing to its clients’ performance and innovation as well as the common good. Present in 19 countries with a dense network of sites, Inetum partners with major software publishers to meet the challenges of digital transformation with proximity and flexibility. Driven by its ambition for growth and scale, Inetum generated sales of 2.4 billion euros in 2024.

Overview