DevOps & Cloud Application Production Support

Decskill; Portugal; Presencial; EUR 55 000 - 75 000; Tempo integral

Resumo da oferta

Decskill is growing its IT operations team in Portugal and seeks an experienced DevOps & Cloud Application Production Support specialist. The role focuses on 24/7 production support in a banking environment, handling incidents, log analysis, and automation to improve stability.

You will work across Linux, cloud platforms (AWS/Azure/IBM Cloud), container orchestration (Docker/Kubernetes) and CI tools (Jenkins) while collaborating with global teams and benefiting from a people-first culture.

Qualificações

• 5+ years of experience in IT Operations or Software Engineering.
• 2+ years of hands-on Cloud experience.
• 2+ years of hands-on experience with Ansible and Docker.
• Strong knowledge of Linux, CLI and Shell Scripting.
• Experience with Python and/or Bash.
• Experience with PL/SQL.
• Experience with Dynatrace or similar monitoring tools.
• Good knowledge of Kubernetes and Docker.
• Strong knowledge of Ansible and Terraform.
• Experience with CI, especially Jenkins.
• Experience with IBM Cloud, AWS and/or Azure.
• Knowledge of ITIL practices.
• Strong troubleshooting and problem-solving skills.
• Experience with Core Banking / Banking Operations.

Responsabilidades

• Provide L1/L2 Application Production Support in a banking environment.
• Manage incidents and service requests within defined service levels.
• Perform system, middleware and application log analysis and troubleshooting.
• Monitor application services and contribute to service availability and stability.
• Participate in 24/7 shifts, on-call rotations, weekends and public holidays.
• Support Disaster Recovery (DR) and Live Play activities.
• Perform production readiness checks and contribute to risk mitigation.
• Create and maintain knowledge articles and operational documentation.
• Participate in and validate Knowledge Transfer sessions.
• Support and train other operations team members.
• Contribute to service improvement, automation and operational efficiency.
• Produce operational reports and escalate risks and issues.

Conhecimentos

IT Operations

Cloud experience

Linux

Python

Bash

Jenkins

ITIL

Core Banking

Formação académica

Master's degree in CS/Engineering

RH294 certification

CKAD certification

DO374 certification

Terraform Associate

Ferramentas

Ansible

Docker

Kubernetes

Terraform

Dynatrace

IBM Cloud

AWS

Azure

Descrição da oferta de emprego

We are growing. And we are looking for talented people.

At Decskill, we believe that technological excellence is driven by human talent.

We are an IT consulting company with more than 10 years of consolidated experience in the market, focused on building long-term relationships with both our clients and our people. Today, we are a community of over 800 professionals, working from Lisbon, Porto, and Madrid, contributing to impactful technology initiatives.

As part of the Astek Group, we combine a strong local culture with a global presence, being active in around 23 countries across 4 continents. This allows us to offer an international context, diverse challenges, and long-term career opportunities, while staying close to our teams.

We are looking for an DevOps & Cloud Application Production Support!

Responsibilities

• Provide L1/L2 Application Production Support in a banking environment.
• Manage incidents and service requests within defined service levels.
• Perform system, middleware and application log analysis and troubleshooting.
• Monitor application services and contribute to service availability and stability.
• Participate in 24/7 shifts, on-call rotations, weekends and public holidays.
• Support Disaster Recovery (DR) and Live Play activities.
• Perform production readiness checks and contribute to risk mitigation.
• Create and maintain knowledge articles and operational documentation.
• Participate in and validate Knowledge Transfer sessions.
• Support and train other operations team members.
• Contribute to service improvement, automation and operational efficiency.
• Produce operational reports and escalat relevant risks and issues.

Requirements

• 5+ years of experience in IT Operations or Software Engineering.
• 2+ years of hands-on Cloud experience.
• 2+ years of hands-on experience with Ansible and Docker.
• Strong knowledge of Linux, CLI and Shell Scripting.
• Experience with Python and/or Bash.
• Experience with PL/SQL.
• Experience with Dynatrace or similar monitoring tools.
• Good knowledge of Kubernetes and Docker.
• Strong knowledge of Ansible and Terraform.
• Experience with Continuous Integration, particularly Jenkins.
• Experience with IBM Cloud, AWS and/or Azure.
• Knowledge of ITIL practices.
• Strong troubleshooting and problem-solving skills.
• Experience with Core Banking / Banking Operations.

Nice to Have

• Master's degree in Computer Science, Computer Engineering or a related field.
• RH294 certification.
• CKAD certification.
• DO374 certification.
• Terraform Associate certification.
• Vault Associate certification.
• Experience with DR / Live Play activities.
• Experience in a critical 24/7 production environment.

Soft Skills

• Strong analytical and troubleshooting skills.
• Ability to work effectively under pressure.
• Strong communication and collaboration skills.
• Proactive approach to incident and problem management.
• Strong sense of ownership and accountability.
• Team player with a willingness to share knowledge.
• Ability to support and train other team members.
• Customer and service-oriented mindset.
• Ability to contribute to continuous improvement and automation.

Working Model

• 24/7 production support
• On-call rotations
• Weekends and public holidays

Language

Are you looking for an environment that values curiosity and commitment? Here, your contribution has real impact and individual growth is taken seriously.

Find with us the right opportunity to grow!

What you can expect from us

• Long-term projects with national and international context.
• Opportunities to grow technically and professionally.
• A people-first culture, focused on transparency and trust.
• Teams that value ownership, collaboration and stability.

At Decskill, we are committed to equal opportunities and non-discrimination. We promote a culture of diversity and inclusion, where recruitment and career progression are based solely on talent, regardless of age, gender, ethnicity, race, nationality, or any other form of discrimination incompatible with human dignity.