Italian-Speaking Support Specialist — Lisbon (Paid Training)

Recruityard; Lisboa; Sur place; EUR 16 000 - 23 000; Plein temps

Avantages offerts par ce poste

Performance-based bonuses

Health insurance

Employee discounts

Fully paid training

Career development

Multicultural environment

Résumé du poste

Recruityard in Lisbon, Portugal, seeks an Italian-speaking Customer Support Specialist to assist customers via phone, email and chat in an international team.

This full-time role includes paid training to prepare you for the position, with a monthly salary and performance-based bonuses. Prior customer service experience is welcome but not required, and you will join a multicultural working environment.

Qualifications

• Fluent Italian and a strong command of English.
• Good communication and listening skills.
• A patient, empathetic and customer-focused approach.
• Problem-solving skills and attention to detail.
• Confidence using computers and learning new systems.
• The ability to organise tasks and work well in a team.
• Experience in customer service or a contact centre is an advantage, but not mandatory.

Responsabilités

• Support Italian-speaking customers by phone, email and chat.
• Answer questions about products, services and accounts.
• Handle customer requests and complaints with empathy and professionalism.
• Understand each customer’s needs and find practical solutions.
• Escalate complex cases to the appropriate teams when needed.
• Keep customers informed about the progress of their enquiries.
• Record interactions accurately and contribute to service quality and customer satisfaction.

Connaissances

Italian language

English

Communication

Empathy

Problem-solving

Teamwork

Learning aptitude

Outils

Computers

Description du poste

Recruityard in Lisbon, Portugal, seeks an Italian-speaking Customer Support Specialist to assist customers via phone, email and chat in an international team.

This full-time role includes paid training to prepare you for the position, with a monthly salary and performance-based bonuses. Prior customer service experience is welcome but not required, and you will join a multicultural working environment.