Italian-Speaking Insurance Support Specialist (Lisbon)

Boeva Tech; Cascais; Presencial; EUR 9500 - 13 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Welcome bonus

Meal allowance

Resumo da oferta

Boeva Tech in Lisbon, Portugal is seeking an Italian-speaking Insurance Support Specialist to serve as a key point of contact for customers and insurance brokers, providing professional support, clear information, and efficient solutions.

This fixed-term 6-month contract offers a Monday-to-Friday schedule with a base salary of €1,000 gross per month paid over 14 months, plus a €100 gross/month performance bonus and a €7.63 net/day meal allowance.

Qualificações

• Native or C2-level Italian, written and spoken.
• English at least B2 level.
• Previous customer service experience; insurance experience is a bonus.
• Excellent verbal and written communication skills.
• Empathy, patience and the ability to remain calm under pressure.
• Professional and reliable approach to customer interactions.
• Strong organizational and time-management skills.

Responsabilidades

• Handle customer inquiries via phone and email, providing professional and empathetic support.
• Answer questions about insurance products, policies, and coverage options.
• Assist customers with policy cancellations.
• Support insurance brokers by directing inquiries.
• Provide clear, accurate, and up-to-date information.
• Access and update customer information using internal systems.
• Resolve issues efficiently while maintaining a positive experience.
• Maintain a professional and helpful attitude, even in challenging situations.

Conhecimentos

Italian

English (B2)

Customer service

Communication

Empathy

Descrição da oferta de emprego

Boeva Tech in Lisbon, Portugal is seeking an Italian-speaking Insurance Support Specialist to serve as a key point of contact for customers and insurance brokers, providing professional support, clear information, and efficient solutions.

This fixed-term 6-month contract offers a Monday-to-Friday schedule with a base salary of €1,000 gross per month paid over 14 months, plus a €100 gross/month performance bonus and a €7.63 net/day meal allowance.