Italian-Speaking Customer Service Representative

Innopath Consulting Lda; Porto; Presencial; EUR 14 000 - 20 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Welcome bonus

Food allowance

On-site in Porto

Multilingual environment

Healthcare sector experience

Skill development

International exposure

Resumo da oferta

Concentrix in Porto, Portugal, is seeking an Italian-Speaking Customer Service Representative to provide professional support in Italian and English for healthcare-related inquiries.

This on-site role emphasizes empathy, communication, and problem-solving as you assist customers across multiple markets and ensure high-quality service in the medical devices sector. Relocation not offered, and you will join a multilingual, customer-focused team.

Qualificações

• Fluent Italian language required.
• C1 level English proficiency.
• Experience in customer service or support preferred.
• Healthcare or medical devices knowledge is a plus.
• Ability to handle multiple markets.

Responsabilidades

• Provide professional customer support in Italian and English.
• Answer inquiries related to services and products.
• Communicate clearly and listen to customer needs.
• Provide guidance and resolve issues based on each customer situation.
• Manage information securely across interactions and cases.
• Prioritize tasks and customer cases effectively.
• Handle sensitive situations with professionalism.
• Maintain a empathetic, solution-oriented approach to customers.
• Support customers across multiple markets when required.

Conhecimentos

Fluent Italian

C1 English

Customer service skills

Descrição da oferta de emprego

Job Overview

Are you fluent in Italian and English, passionate about helping people, and interested in working in a customer service role connected to healthcare and medical devices?

We are looking for an Italian-Speaking Customer Service Representative to join Concentrix in Porto, Portugal. In this on-site position, you will provide professional customer support in Italian and English while assisting customers with enquiries related to diabetes and medical devices.

This is an opportunity to combine your language and customer service skills with a role where empathy, attention to detail, and effective problem-solving are essential.

What We Offer

• Welcome bonus available for eligible candidates, according to the applicable employment conditions.
• Food allowance provided.
• On-site position in Porto, Portugal.
• Opportunity to work in an international and customer-focused environment.
• Experience supporting customers within the healthcare and medical device sector.
• Opportunity to develop your communication, problem-solving, and customer support skills.
• Professional experience in a role requiring empathy, attention to detail, and strong organizational abilities.
• Opportunity to work with a multilingual customer support operation.

Please note that relocation support is not offered for this position.

Key Responsibilities

• Provide professional customer support in Italian and English.
• Assist customers with enquiries and concerns related to the supported services and products.
• Communicate clearly and effectively with customers.
• Listen carefully to understand customer needs and concerns.
• Provide appropriate guidance and support based on each customer's situation.
• Manage and retain important information while handling customer interactions.
• Prioritize tasks and customer cases effectively.
• Handle sensitive or challenging situations with professionalism and composure.
• Maintain a customer-focused, empathetic, and solution-oriented approach.
• Support customers across more than one market when required.

Requirements

• Fluent written and spoken Italian.
• C1 level English proficiency.
• Ability to support more than one market simultaneously.
• Previous experience or background in healthcare or technical support is an advantage.
• Knowledge of diabetes or medical devices is beneficial.
• Strong customer service and communication skills.
• Ability to manage and retain large amounts of information.
• Strong problem-solving and prioritization abilities.