Italian-Speaking Customer Service Representative

Cbtalents; Porto; Presencial; EUR 18 000 - 28 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Welcome bonus

Food allowance

Porto on-site

International environment

Healthcare exposure

Skill development

Resumo da oferta

Concentrix in Porto, Portugal, is seeking an Italian-Speaking Customer Service Representative to join our on-site team. You will support customers in Italian and English, delivering a professional, attentive, and empathetic experience in healthcare and medical technology.

This role suits those who enjoy problem solving, clear communication, and handling sensitive information with care. You will work in a multicultural environment, with a rotating schedule and occasional night shifts,

Qualificações

• Fluent written and spoken Italian.
• C1 level English proficiency.
• Ability to support more than one market when necessary.
• Experience in healthcare or technical support is advantageous.
• Knowledge of diabetes or medical devices is beneficial.
• Strong communication and customer service abilities.
• Ability to retain and manage large amounts of information.
• Good analytical, problem-solving, and prioritization skills.
• Strong organizational abilities and attention to detail.
• Ability to manage stressful situations effectively.
• Professional approach when handling disputes or emergencies.
• Strong active listening skills and empathy when assisting customers.

Responsabilidades

• Deliver customer support in Italian and English.
• Assist customers with questions and concerns related to the supported products and services.
• Communicate information in a clear and easy-to-understand manner.
• Listen carefully to customer concerns and understand their individual needs.
• Provide relevant guidance and support throughout customer interactions.
• Handle and manage significant amounts of information accurately.
• Organize and prioritize customer cases effectively.
• Approach challenging situations with professionalism and composure.
• Maintain an empathetic, helpful, and solution-focused attitude.
• Support customers across multiple markets when required.

Conhecimentos

Italian

English (C1)

Communication skills

Customer service

Problem solving

Descrição da oferta de emprego

Job Overview

Are you fluent in Italian and English, enjoy supporting others, and want to work in a role connected to healthcare and medical technology?

We are looking for an Italian-Speaking Customer Service Representative to join Concentrix in Porto, Portugal. In this on-site role, you will support customers in Italian and English, helping them with enquiries while delivering a professional, attentive, and empathetic customer experience.

This opportunity is ideal for someone who enjoys problem-solving, communicating clearly, and working in an environment where attention to detail and customer care are highly important.

What We Offer

• Welcome bonus available for eligible candidates, according to the applicable employment conditions.
• Food allowance provided.
• On-site opportunity in Porto, Portugal.
• International and multicultural working environment.
• Opportunity to gain experience in customer support related to healthcare and medical devices.
• Opportunity to strengthen your communication and problem-solving skills.
• Experience working in a role where empathy and customer care are essential.
• Opportunity to develop organizational and information-management skills.
• Experience supporting an international customer base.

Please note that relocation support is not available for this position.

Key Responsibilities

As part of the customer support team, you will assist customers in Italian and English, ensuring that enquiries are handled with professionalism, accuracy, and understanding.

Your responsibilities will include:

• Deliver customer support in Italian and English.
• Assist customers with questions and concerns related to the supported products and services.
• Communicate information in a clear and easy-to-understand manner.
• Listen carefully to customer concerns and understand their individual needs.
• Provide relevant guidance and support throughout customer interactions.
• Handle and manage significant amounts of information accurately.
• Organize and prioritize customer cases effectively.
• Approach challenging situations with professionalism and composure.
• Maintain an empathetic, helpful, and solution-focused attitude.
• Support customers across multiple markets when required.

Requirements

• Fluent written and spoken Italian.
• C1 level English proficiency.
• Ability to support more than one market when necessary.
• Previous experience in healthcare or technical support is considered an advantage.
• Knowledge of diabetes or medical devices is beneficial.
• Strong communication and customer service abilities.
• Ability to retain and manage large amounts of information.
• Good analytical, problem-solving, and prioritization skills.
• Strong organizational abilities and attention to detail.
• Ability to manage stressful situations effectively.
• Professional approach when handling disputes or emergency situations.
• Strong active listening skills and empathy when assisting customers.

Working Conditions

• On-site position in Porto, Portugal.
• Rotational schedule from Monday to Sunday.
• Support operation covering a 24/7 schedule.
• Two rotational days off per week.
• Occasional night shifts between 22:00 and 07:00 may be required.
• Candidates should be comfortable with a rotational working schedule.
• No relocation support available.

Ready to Support What Matters?

If you speak Italian and English, enjoy helping others, and are interested in developing your career in a customer support role connected to healthcare and medical technology, this could be the opportunity for you.

Join an international team in Porto, develop valuable professional experience, and use your communication and problem-solving skills to support customers every day.