Customer Service Advisor (Italian Speaker)

Lever, Inc.; Lisboa; Híbrido; EUR 21 000 - 28 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health insurance for family

25 Days of Annual Leave

Sabbatical program after 5 years of服務

LinkedIn Learning access

Flexible benefits program

Flexible working environment

Resumo da oferta

Farfetch in Lisbon is seeking a Customer Service Advisor who will be the face and voice of Farfetch strategic partners, delivering exceptional support and guiding customers to discover products.

Reporting to the Customer Service Supervisor, you will handle inquiries across email, phone and chat, stay customer-centric, work with internal teams on localization, and develop your skills in a fast-paced fashion environment.

Qualificações

• Minimum 1 year of customer service experience, preferably in fashion/e-commerce.
• Fluent written and spoken English and Italian.
• Good IT skills and ability to navigate digital platforms.

Responsabilidades

• Be the first point of contact, resolving queries across email, phone, and chat.
• Provide information and best advisory with regards to products and services and other related inquiries.
• Take ownership of case resolution, following company processes and guidelines.
• Manage demanding customers with professionalism and empathy.
• Collaborate with internal teams to support localization initiatives.
• Support own development and help others maximize team potential.
• Contribute to a positive work environment aligned with Farfetch values.

Conhecimentos

Customer service experience

English proficiency

Italian proficiency

IT skills (Windows)

Communication skills

Multitasking

Detail-oriented

Team player

Sports knowledge

Ferramentas

Windows OS

Descrição da oferta de emprego

Farfetch is a leading global marketplace for the luxury fashion industry. The Farfetch Marketplace connects customers in over 190 countries and territories with items from more than 50 countries and over 1,400 of the world’s best brands, boutiques, and department stores, delivering a truly unique shopping experience and access to the most extensive selection of luxury on a global marketplace.

OPERATIONS

We're passionate about operational excellence, acting with our customers and partners always in our heart. Covering the entire order journey, we create our online content, secure payments and fraud process compliance, ensure order fulfilment and delivery, while providing customer and partner care. In a nutshell, we love to create seamless and memorable luxury experiences for our customers all around the world.

LISBON

Our Lisbon office provides a dynamic workspace, surrounded by the city's top cafés, restaurants, and stunning riverfront views. It seamlessly blends innovation with the capital's cosmopolitan and creative energy.

THE ROLE

As a Customer Service Advisor, you are the face and voice of Farfetchstrategic partners and a key team member who loves and understands customers, keeping them front of mind. Exceeds their expectations byproviding exceptional service through the quality, speed and efficiency of your support and delivering an unforgettable experience while helping them discover our partner’s amazing products selection. Reporting to the Customer Service Supervisor, you will gain excellent hands‑on experience in a fast‑paced fashion environment.

WHAT YOU'LL DO

• Be the first point of contact, providing an optimum level of service to all of our customers, resolving their queries and requests across multiple channels (email, phone, and chat) within our customer promise;
• Provide information and best advisory with regards to products and services and other related inquiries;
• Take ownership of case resolution, finding the best solutions according to the company’s process and guidelines;
• Manage demanding customers with professionalism and emotional intelligence focusing on solution and retention;
• Advocate on your customer's needs working with other internal teams, namely by identifying and boosting localization initiatives;
• Managing your own development and supporting others to maximize team potential;
• Actively contribute to a great work environment and the alignment with Farfetchand strategic partners' values in the team.

WHO YOU ARE

• Experienced in customer service (minimum of 1 year), preferably in a fashion and/or e-commerce environment;
• Someone with excellent English and Italian proficiency in written and spoken form (mandatory);
• Someone with good IT skills (both customer service specific and windows packages) that enjoys guiding our customers when navigating our digital platforms.
• A person with excellent communication skills, with the ability and confidence to resolve complex customer issues with a positive approach
• Someone with natural multi-tasking ability, with an excellent eye for detail, critical thinking and good organizational skills
• Passionate and knowledgeable of sports and sportswear is a plus
• Self-driven person, but also a strong team player
• Available to work on late shifts

REWARDS & BENEFITS

• Health insurance for the whole family and other well‑being resources
• 25 Days of Annual Leave (above the statutory) and additional Caring Days (2 days per year) and
• Boomerang: sabbatical program after 5 years service
  Training opportunities and free access to LinkedIn Learning
• Flexible benefits program
  Flexible working environment

EQUAL OPPORTUNITIES STATEMENT

• Farfetch is an equal opportunities employer ensuring that all applicants are treated equally and fairly throughout our recruitment process.
• We are determined that no applicant experiences discrimination on the basis of sex, race, ethnicity, religion or belief, disability, age, gender identity, ancestry, sexual orientation, veteran status, marriage and civil partnership, pregnancy and maternity, or any other basis prohibited by applicable law.