Italian-Speaking Creator Support - Lisbon, Portugal (Relocation Package)

Closerhire; Lisboa; Sur place; EUR 11 000 - 13 000; Plein temps

Avantages offerts par ce poste

Private Health Cover

Résumé du poste

CloserHire is partnering with a leading international digital company to recruit Italian-speaking Creator Support Specialists in Lisbon. You will be the primary contact for Italian content creators, providing operational support and guidance on tools and best practices to improve their experience on digital platforms.

This full-time, on-site role offers relocation support, monthly gross salary of €1,059, private health cover, ongoing training, and a dynamic multicultural team environment in a

Qualifications

• Native or fluent in Italian with strong written and spoken proficiency.
• Good command of English (B2 or higher).
• Excellent communication, empathy and customer-focused mindset.
• Ability to manage multiple cases with precision and attention to detail.

Responsabilités

• Provide support to Italian content creators via chat, email, and calls to resolve issues.
• Assist creators in the correct use of tools, guidelines, and policies.
• Identify recurring issues and provide feedback to internal teams to improve products and services.
• Collaborate with other support specialists to ensure a consistent creator experience.
• Monitor complex cases and ensure timely follow-up.
• Participate in ongoing training sessions to stay updated on products and policies.

Connaissances

Italian (C2) written and spoken

English (B2) written and spoken

Communication skills

Empathy

Customer-focused mindset

Description du poste

Italian-speaking role in Lisbon, Portugal. €1,059 per month (gross). Relocation support included.

At a glance

• Location: Lisbon, Portugal
• Work model: On-site
• Languages: Italian
• Salary: €1,059 per month (gross)
• Start: 30/11
• Relocation: supported — details below

Perks worth knowing about

• Private Health Cover

About the role

CloserHire is partnering with a leading international digital company to recruit Italian-speaking Creator Support Specialists. In this role, you will be the primary point of contact for Italian content creators, providing operational support and guidance on tools and best practices to improve their experience on digital platforms. You will have the opportunity to work in an international, fast-paced, and dynamic environment, supporting creators and contributing to platform growth.

What you'll do

• Provide support to Italian content creators via chat, email, and calls to resolve issues and answer platform-related questions
• Assist creators in the correct use of tools, guidelines, and policies
• Identify recurring issues and provide feedback to internal teams to improve products and services
• Collaborate with other support specialists to ensure a consistent and high-quality creator experience
• Monitor complex cases and ensure timely and clear follow-up
• Participate in ongoing training sessions to stay updated on products, policies, and best practices

What we're looking for

• Native or fluent
• Italian (C2), written and spoken
• Good command of English (B2 or higher)
• Interest in social media, content creation, or technology
• Excellent communication skills, empathy, and customer-focused mindset
• Ability to manage multiple cases simultaneously with precision and attention to detail
• Previous experience in customer support or digital services is a plus
• Proactive and collaborative mindset, able to work in dynamic and multicultural teams

Salary

€1,059 per month (gross)

Benefits

• Full-time contract with flexible hours and potential remote or hybrid work, depending on operational needs
• Paid initial training and ongoing support
• Modern international work environment
• Health insurance and additional employee benefits
• Career development opportunities and internal growth
• Continuous training programs on digital platforms and tools
• Full support from CloserHire throughout the recruitment and onboarding process

Relocation support

• permanent accomodation provided - check project files in drive

Why Portugal?

Portugal is the most popular relocation destination we place into, and it earns that. Over 300 days of sun a year, some of the lowest living costs in Western Europe, and large international communities in Lisbon and Porto that make arriving alone far less daunting.

From application to starting on the ground usually takes around five weeks.

CloserHire recruits for this role on behalf of our client. We are an equal-opportunity recruiter and consider every applicant on ability alone.