Italian & English-speaking Customer Service Representative

Cross Border Talents; Odivelas; On-site; EUR 18,000 - 30,000; Full time

Benefits offered by this job

Performance bonus

Job summary

Cross Border Talents in Lisbon is seeking a customer-oriented professional fluent in Italian and English to join our on-site support team. You will assist customers with inquiries, provide accurate information, and ensure an exceptional service experience.

You will handle inquiries via phone, email, or chat, work in rotations Monday to Friday, and collaborate with colleagues to resolve issues while maintaining high standards of satisfaction.

Qualifications

• Native or fluent in Italian with strong English (B2+).
• Excellent communication and interpersonal skills.
• Strong problem-solving mindset and customer focus.
• On-site work in Lisbon, Portugal.
• Rotational shifts Monday to Friday.

Responsibilities

• Respond to inquiries via phone, email, or chat in Italian and English.
• Provide accurate information and guide customers through products and services.
• Maintain high customer satisfaction and service quality.
• Collaborate with team to resolve issues efficiently.

Skills

Italian language

English language

Customer service

Communication

Problem solving

Job description

About the Role:

We are looking for a customer-oriented professional fluent in both Italian and English to join a dynamic customer support team in Lisbon, Portugal. In this role, you will serve as the primary point of contact for customers, assisting them with inquiries, providing accurate information, and ensuring an exceptional service experience.

Key Responsibilities:

• Respond to customer inquiries via phone, email, or chat in Italian and English in a timely and professional manner.
• Provide clear, effective solutions and guide customers through products/services.
• Maintain high standards of customer satisfaction and quality service.
• Collaborate with team members to resolve customer issues effectively.

Requirements:

• Languages: Native or fluent in Italian, with strong proficiency in English (B2 or higher).
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and a customer-first mindset.
• Ability to work on-site in Lisbon, Portugal.
• Flexibility to work rotational shifts from Monday to Friday.

What We Offer:

• Full-time on-site position in Lisbon, Portugal.
• Fixed working days from Monday to Friday with weekends off.
• Performance bonus opportunities.
• A vibrant, multicultural working environment.