Italian Customer Support Specialist — Fintech, Lisbon

CB Talents SP; Lisboa; On-site; EUR 12,000 - 16,000; Full time

Benefits offered by this job

Housing provided

Relocation support

Annual flight

Private health insurance

Office meals

Language classes

Career progression

Job summary

CB Talents SP in Lisbon is recruiting for an Italian Market Support role within a fintech leader. You will handle queries via chat, phone, and email, assist with fraud disputes, and support vulnerable customers while collaborating with a fast-moving team.

The position offers a comprehensive relocation package, company apartment optional, private health insurance, and ongoing training. Working 40 hours per week on rotating shifts in Lisbon.

Qualifications

• Italian (C2) and strong English proficiency required.
• Excellent communication and high emotional intelligence.
• Strong problem-solving skills and resilience.

Responsibilities

• End-to-End Support: resolve queries via chat, phone, email.
• Fraud & Disputes: handle investigations and chargebacks.
• Customer Advocacy: assist vulnerable customers and escalate when needed.
• Team Collaboration: serve as SME, coach teammates, improve processes.

Skills

Italian (C2)

English

Communication

Emotional intelligence

Problem solving

Tools

Slack

GSuite

Job description

CB Talents SP in Lisbon is recruiting for an Italian Market Support role within a fintech leader. You will handle queries via chat, phone, and email, assist with fraud disputes, and support vulnerable customers while collaborating with a fast-moving team.

The position offers a comprehensive relocation package, company apartment optional, private health insurance, and ongoing training. Working 40 hours per week on rotating shifts in Lisbon.