It Support Level 3 – Sql / Technical Support (French & English)

Avec; Lisboa; À distance; EUR 40 000 - 56 000; Plein temps

Avantages offerts par ce poste

Meal allowance

Health insurance

Fully paid training

Career development

Well-being programs

Employee recognition

Résumé du poste

Avec is seeking an experienced IT Support Level 3 / Technical Support Specialist to assist a technical project with advanced troubleshooting and customer support. The role requires strong SQL skills and the ability to support users in French and English, with a remote work model within Portugal and quarterly on-site meetings in Porto area.

The candidate will handle complex issues, collaborate with internal teams, document resolutions, and ensure high-quality customer service.

Qualifications

• French fluency (min B2) and English fluency (min B2).
• Proven experience in technical support / IT support.
• SQL knowledge and technical troubleshooting abilities.
• Strong analytical and problem-solving skills.
• Ability to work independently in a remote environment.
• Availability for on-site meetings once per quarter.

Responsabilités

• Provide advanced technical support and troubleshooting to users.
• Assist customers via phone, chat, and email in French and English.
• Diagnose software, system, or configuration issues and propose solutions.
• Collaborate with internal technical teams to ensure timely resolution of issues.
• Document incidents, solutions, and technical procedures.
• Maintain professionalism, accuracy, and customer focus.

Connaissances

French fluency

English fluency

Technical support experience

SQL knowledge

Analytical thinking

Remote work ability

On-site quarterly meetings

Description du poste

*ONLY FOR CANDIDATES ALREADY BASED IN PORTUGAL*

Location: Fully Remote (within Portugal)
Administrative Base: Porto – Douro area
On-site Requirement: 1 day on-site per quarter
Work Model: Remote (Portugal-based)

About the Role

We are looking for an experienced IT Support Level 3 / Technical Support Specialist to support a technical project focused on advanced troubleshooting and customer assistance. This role requires strong technical skills, including SQL, and the ability to support users in French and English.

Main Responsibilities

• Provide advanced technical support and troubleshooting to users

• Assist customers via phone, chat, and email in French and English

• Diagnose software, system, or configuration issues and propose effective solutions

• Work closely with internal technical teams to ensure timely resolution of issues

• Document incidents, solutions, and technical procedures

• Maintain a high level of professionalism, accuracy, and customer focus

Requirements

• Fluency in French and English (minimum B2 level)

• Proven experience in technical support / IT support (Level 3 preferred)

• Knowledge of SQL and technical troubleshooting

• Strong analytical and problem-solving skills

• Ability to work independently in a remote environment

• Availability to attend on-site meetings once per quarter

Compensation & Benefits

• Meal allowance (monthly card, according to local policy)

• Health insurance provided from day one

• Fully paid initial and continuous training

• Career development and internal mobility opportunities

• Access to well-being, language, and professional development programs

• Employee recognition initiatives