IT Support Application Analyst – French Speaker (C1)

Dellent; Porto; Ibrido; EUR 28.000 - 40.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health insurance

A personalized training plan, with a预算

Constant feedback so you can grow_prof

Remote onboarding process

Team events every semester so you can住

Culture of proximity and transparency

Descrizione del lavoro

A Dellent procura um Analista de Suporte de Aplicações IT com proficiência em francês (nível C1) para atuar num projeto em Porto, em regime híbrido.

Entre 3 e 6 anos de experiência são valorizados, incluindo experiência em suporte L2 de aplicações, operações de TI e forte conhecimento de banking retail (B2B/B2C). Conhecimento de ServiceNow, Jira e Confluence é desejável; Theia e ferramentas de IA são considerados diferenciais. A empresa oferece formação, saúde e integração gradual.

Competenze

• Entre 3 e 6 anos de experiência profissional.
• Experiência em suporte L2 de aplicações, operações de TI ou função semelhante.
• Forte conhecimento funcional de banking retail (B2B/B2C).
• Capacidade de analisar logs e resolver incidentes de aplicações.
• Familiaridade com ServiceNow, Jira e Confluence.
• Theia é uma vantagem.
• Boa gestão de ferramentas de IA e uso prático em ambiente profissional.
• Análise forte, resolução de problemas e habilidades de comunicação.
• Francês nível C1 e inglês bom falado e escrito.
• Abordagem colaborativa, organizada e centrada no cliente.

Conoscenze

L2 application support

IT operations

Retail banking knowledge

Log analysis

ServiceNow

Jira

Confluence

Theia

AI tools awareness

Analytical skills

Problem-solving

Communication skills

French C1

English proficiency

Collaborative mindset

Strumenti

ServiceNow

Jira

Confluence

Theia

Descrizione del lavoro

Descrição da Função

Dellent is a consulting company focused in System Information and Telecommunications. Our goal is to help our candidates and consultants to take a step forward in their careers through projects that meet their needs and expectations. This project is part of the business investment banking and financial services area, that currently has its technological hub in Portugal and is working on the development of innovative solutions and support for all operations related to the business.

We are looking for an IT Support Application Analyst - French Speaker (C1) to work in this project in Porto (Hybrid).

Required skills and experience:

• Between 3 and 6 years of professional experience;
• Experience in L2 application support, IT operations or a similar analyst role;
• Strong functional knowledge of retail banking, including B2B and B2C activities;
• Ability to analyse logs and troubleshoot application incidents;
• Familiarity with ServiceNow, Jira and Confluence;
• Experience with Theia is an advantage;
• Good knowledge of AI tools and their practical use in a professional setting;
• Strong analytical, problem-solving and communication skills;
• French proficiency at C1 level and good written and spoken English;
• A collaborative, organised and customer-focused approach.

Preferred qualifications:

• Knowledge of ITIL principles and incident, problem and service request management processes. An ITIL certification is an advantage;
• Experience supporting banking applications in a production environment;
• Awareness of the limitations and responsible-use requirements of AI tools, particularly when handling business or customer information.

What can you expect from us?

• Health insurance;
• A personalized training plan, with a budget to spend on the training you find necessary;
• Constant feedback so you can grow professionally;
• Remote onboarding process;
• Team events every semester so you can live new adventures;
• Culture of proximity and transparency.

Your ideas and needs are heard and valued by us!