IT Support

Cognizant; Arroios; Híbrido; EUR 23 000 - 32 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Hybrid working model in Lisbon

Permanent contract

Learning and certification support

Career growth in a global organization

Resumo da oferta

Cognizant in Lisbon is seeking a customer-focused Desktop Support Engineer to join our IT Support team. You will provide technical support to end users, troubleshoot hardware and software issues, and help maintain a stable, secure workplace environment.

Join a hybrid team in Lisbon with opportunities for ongoing learning and career growth within a global organization. The role offers a permanent contract and exposure to modern endpoint management practices.

Qualificações

• Experience in Desktop Support, Service Desk, or IT Support roles.
• Strong knowledge of Windows operating systems and Microsoft 365.
• Experience troubleshooting hardware, software, and user-access issues.
• Familiarity with Active Directory and ticketing systems.
• Good problem-solving and communication skills.
• Professional level of English.

Responsabilidades

• Provide remote support for desktop, laptop, and software-related issues.
• Diagnose and resolve incidents while ensuring a high level of user satisfaction.
• Support operating system updates, software deployments, and device configurations.
• Collaborate with infrastructure and security teams on complex technical issues.
• Maintain technical documentation and knowledge articles.
• Support endpoint security solutions and asset lifecycle activities.
• Monitor support queues and ensure timely resolution of incidents and requests.
• Identify opportunities for process improvement and operational efficiency.

Conhecimentos

Desktop support

Windows OS

Microsoft 365

Troubleshooting

Active Directory

Ticketing systems

Problem solving

Communication

English proficiency

Ferramentas

Intune

SCCM

PowerShell

Descrição da oferta de emprego

Desktop Support Engineer

We are looking for a customer-focused Desktop Support Engineer to join our IT Support team in Lisbon. In this role, you will provide technical support to end users, troubleshoot hardware and software issues, and help maintain a stable, secure, and efficient workplace environment.

Key Responsibilities

• Provide remote support for desktop, laptop, and software-related issues.
• Diagnose and resolve incidents while ensuring a high level of user satisfaction.
• Support operating system updates, software deployments, and device configurations.
• Collaborate with infrastructure and security teams on complex technical issues.
• Maintain technical documentation and knowledge articles.
• Support endpoint security solutions and asset lifecycle activities.
• Monitor support queues and ensure timely resolution of incidents and requests.
• Identify opportunities for process improvement and operational efficiency.

Requirements

• Experience in Desktop Support, Service Desk, or IT Support roles.
• Strong knowledge of Windows operating systems and Microsoft 365.
• Experience troubleshooting hardware, software, and user-access issues.
• Familiarity with Active Directory and ticketing systems.
• Good problem-solving and communication skills.
• Professional level of English.

Nice to Have

• Experience with Intune, SCCM, or endpoint management tools.
• Knowledge of networking fundamentals (DNS, DHCP, VPN).
• ITIL certification or familiarity with ITIL practices.
• Scripting experience (PowerShell or similar).

Why Join Us?

• Hybrid working model based in Lisbon.
• International and collaborative environment.
• Permanent contract.
• Ongoing learning and certification opportunities.
• Career growth within a global organization.
• Competitive compensation and benefits package.

Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.