IT Operations Lead — Luxury Retail & Hospitality Tech

Amorim Luxury Group; Lisboa; Sur place; EUR 50 000 - 70 000; Plein temps

Résumé du poste

Amorim Luxury Group seeks a hands-on IT Operations Lead to coordinate and elevate day-to-day technology across its retail, hospitality, and corporate environments. You will manage uptime, lead IT teams, and partner with executives to align IT with business goals.

With 4–6 years in IT Operations and a strong background in networks, cloud platforms, ERP/POS systems, and cybersecurity, you will role-model calm leadership and excellence in fast-paced settings.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, Systems Engineering, or equivalent practical experience.
• 4–6 years of experience in IT Operations, IT Administration, or Technical Support with leadership experience.
• Experience ideally in Retail, Luxury, Hospitality, or Multi-site environments.

Responsabilités

• Lead and monitor day-to-day IT operations, network infrastructure, cloud environments, and core retail/hospitality platforms to ensure maximum uptime and operational efficiency.
• Coordinate internal support resources and external IT service providers to deliver rapid, high-quality technical assistance.
• Oversee ticket resolution workflows, maintaining high service standards and strict SLAs for store networks, POS systems, and corporate teams.
• Oversee hardware provisioning, software deployment, system updates, and user access management.
• Actively lead the technical setup, network implementation, and IT onboarding for new store openings, venue launches, and system upgrades.
• Implement and maintain baseline cybersecurity controls, access permissions, disaster recovery backups, and data protection practices (GDPR).
• Liaise directly with third-party technology providers, telecom vendors, and software suppliers to ensure service delivery aligns with operational needs.
• Identify opportunities to automate workflows, optimize IT assets, and refine operational processes.

Connaissances

IT Operations

Leadership

Communication

Networking

Formation

Bachelor's degree

Outils

AWS/Azure

ERP/POS systems

Active Directory

ITSM tools

Description du poste

Amorim Luxury Group seeks a hands-on IT Operations Lead to coordinate and elevate day-to-day technology across its retail, hospitality, and corporate environments. You will manage uptime, lead IT teams, and partner with executives to align IT with business goals.

With 4–6 years in IT Operations and a strong background in networks, cloud platforms, ERP/POS systems, and cybersecurity, you will role-model calm leadership and excellence in fast-paced settings.