IT Operations Lead: Infrastructure & Resilience

Tekever; Lisboa; On-site; EUR 65,000 - 90,000; Full time

Benefits offered by this job

Company pension contribution matched

25 days annual holiday + 8 Bank bank-h

Medical Insurance

Dental Insurance

Salary sacrifice initiatives

Discretionary annual company bonus

Job summary

TEKEVER is seeking an IT Operations Lead to own corporate IT operations, infrastructure delivery and service maturity. You will work with Cyber Security, Product Security and Engineering to maintain operational capability and resilience across the IT estate.

You will lead day-to-day delivery, coordinate MSPs and suppliers, manage incidents, and drive continuous improvement in incident management, governance, and tooling while balancing security with business agility.

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, Cyber Security, Engineering, or a related technical discipline is required.
• Experience leading IT operations, infrastructure operations or enterprise IT service delivery.
• Experience coordinating internal technical teams, MSPs, suppliers and third‑party providers.
• Strong understanding of infrastructure, networking, virtualization, endpoint management, cloud services and operational support environments.
• Experience managing operational incidents, outages, escalations, and service recovery activities.
• Experience improving operational maturity, service delivery standards and processes.
• Experience with security-focused, regulated environments is advantageous.

Responsibilities

• Own day-to-day IT operational delivery across infrastructure, platforms, and user services.
• Lead and coordinate operational activities across internal teams, MSPs, suppliers, and support partners.
• Ensure operational stability, resilience, and supportability of core IT services.
• Act as senior escalation point for IT incidents, outages, service disruption and priority issues.
• Drive operational issues through to resolution and monitor operational risks and technical debt.
• Oversee management of infrastructure, networking, virtualization, endpoints, cloud, backups and collaboration tools.
• Ensure systems are patched, monitored, documented and supported.
• Support lifecycle activities including upgrades, migrations, refreshes and new site deployment.
• Support identity and access management processes including privileged access and joiner/mover/leaver activities.
• Improve operational maturity in incident management, service delivery, escalation handling and reporting.
• Coordinate delivery across MSPs, cloud vendors, telecoms providers and infrastructure suppliers.
• Collaborate with Cyber Security and Product Security teams to support secure delivery and incident response.
• Continuously improve standards, tooling, automation and service maturity balancing control with agility.

Skills

IT operations leadership

Infrastructure operations

Incident management

Coordination with MSPs and vendors

Operational risk & IAM

Delivery-focused mindset

Security/regulatory awareness

Communication & teamwork

Experience in security-focused/defence

Education

Bachelor’s degree in IT / CS / Cyber Security / Engineering

Tools

MSP coordination tools

Job description

TEKEVER is seeking an IT Operations Lead to own corporate IT operations, infrastructure delivery and service maturity. You will work with Cyber Security, Product Security and Engineering to maintain operational capability and resilience across the IT estate.

You will lead day-to-day delivery, coordinate MSPs and suppliers, manage incidents, and drive continuous improvement in incident management, governance, and tooling while balancing security with business agility.