IT Operations Lead

Tekever

Lisboa

On-site

EUR 65,000 - 90,000

Full time

14 days+

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Benefits offered by this job

Company pension contribution matched

25 days annual holiday + 8 Bank bank-h

Medical Insurance

Dental Insurance

Salary sacrifice initiatives

Discretionary annual company bonus

Job summary

TEKEVER is seeking an IT Operations Lead to own corporate IT operations, infrastructure delivery and service maturity. You will work with Cyber Security, Product Security and Engineering to maintain operational capability and resilience across the IT estate.

You will lead day-to-day delivery, coordinate MSPs and suppliers, manage incidents, and drive continuous improvement in incident management, governance, and tooling while balancing security with business agility.

Qualifications

Bachelor’s degree in Information Technology, Computer Science, Cyber Security, Engineering, or a related technical discipline is required.
Experience leading IT operations, infrastructure operations or enterprise IT service delivery.
Experience coordinating internal technical teams, MSPs, suppliers and third‑party providers.
Strong understanding of infrastructure, networking, virtualization, endpoint management, cloud services and operational support environments.
Experience managing operational incidents, outages, escalations, and service recovery activities.
Experience improving operational maturity, service delivery standards and processes.
Experience with security-focused, regulated environments is advantageous.

Responsibilities

Own day-to-day IT operational delivery across infrastructure, platforms, and user services.
Lead and coordinate operational activities across internal teams, MSPs, suppliers, and support partners.
Ensure operational stability, resilience, and supportability of core IT services.
Act as senior escalation point for IT incidents, outages, service disruption and priority issues.
Drive operational issues through to resolution and monitor operational risks and technical debt.
Oversee management of infrastructure, networking, virtualization, endpoints, cloud, backups and collaboration tools.
Ensure systems are patched, monitored, documented and supported.
Support lifecycle activities including upgrades, migrations, refreshes and new site deployment.
Support identity and access management processes including privileged access and joiner/mover/leaver activities.
Improve operational maturity in incident management, service delivery, escalation handling and reporting.
Coordinate delivery across MSPs, cloud vendors, telecoms providers and infrastructure suppliers.
Collaborate with Cyber Security and Product Security teams to support secure delivery and incident response.
Continuously improve standards, tooling, automation and service maturity balancing control with agility.

Skills

IT operations leadership

Infrastructure operations

Incident management

Coordination with MSPs and vendors

Operational risk & IAM

Delivery-focused mindset

Security/regulatory awareness

Communication & teamwork

Experience in security-focused/defence

Education

Bachelor’s degree in IT / CS / Cyber Security / Engineering

Tools

MSP coordination tools

Job description

Are you ready to revolutionise the world with TEKEVER?

At TEKEVER, we lead innovation in Europe as the European leader in unmanned technology, where cutting‑edge advancements meet unparalleled innovation.

Digital | Defence | Security | Space

We operate across four strategic areas, combining artificial intelligence, systems engineering, data science, and aerospace technology to tackle global challenges — from protecting people and critical infrastructure to exploring space.

We offer a unique surveillance‑as‑a‑service solution that delivers real‑time intelligence, enhancing maritime safety and saving lives. Our products and services support strategic and operational decisions in the most demanding environments — whether at sea, on land, in space, or in cyberspace.

Become part of a dynamic, multidisciplinary, and mission‑driven team that is transforming maritime surveillance and redefining global safety standards.

At TEKEVER, our mission is to provide limitless support through mission‑oriented game‑changers, delivering the right information at the right time to empower critical decision‑making.

If you're passionate about technology and eager to shape the future — TEKEVER is the place for you.

Overview

We are looking for an IT Operations Lead to take ownership of corporate IT operations, infrastructure delivery, operational stability, and service maturity across the organisation.

You will work closely with Cyber Security, Product Security, Engineering, internal stakeholders, and a co‑managed MSP environment to maintain and improve operational IT capability. The role includes responsibility for infrastructure operations, service management, supplier coordination, operational resilience, and continuous improvement across the IT estate.

This is a hands‑on operational leadership role focused on delivery, operational ownership, and driving outcomes.

Responsibilities

Own day‑to‑day IT operational delivery across infrastructure, platforms, and user services.
Lead and coordinate operational activities across internal teams, MSPs, suppliers, and support partners.
Ensure operational stability, resilience, and supportability of core IT services.
Act as the senior escalation point for IT‑related incidents, including outages, infrastructure failures, service disruption, and priority operational issues.
Drive operational issues through to resolution and maintain visibility of operational risks, recurring incidents, and technical debt.
Oversee operational management of infrastructure, networking, virtualisation, endpoint platforms, cloud services, backups, and collaboration tooling.
Ensure systems and services are patched, monitored, maintained, documented, and operationally supported.
Support infrastructure lifecycle activities including upgrades, migrations, refreshes, and new site deployment.
Support operational identity and access management processes, including privileged access and joiner/mover/leaver activities.
Improve operational maturity across incident management, service delivery, escalation handling, reporting, and support processes.
Coordinate delivery across MSPs, cloud vendors, telecoms providers, and infrastructure suppliers.
Work closely with Cyber Security and Product Security teams to support secure operational delivery, patching, resilience, and incident response.
Continuously improve operational standards, documentation, tooling, automation, and service maturity while balancing operational control with business agility

Skills & Experience

Experience leading IT operations, infrastructure operations, or enterprise IT service delivery.
Strong understanding of infrastructure, networking, virtualisation, endpoint management, cloud services, and operational support environments.
Experience managing operational incidents, outages, escalations, and service recovery activities.
Experience coordinating internal technical teams, MSPs, suppliers, and third‑party providers.
Experience improving operational maturity, service delivery standards, and operational processes.
Strong understanding of operational risk, resilience, identity and access management, and service management principles.
Strong organisational, communication, and problem‑solving skills with a delivery‑focused mindset.
Experience working within security‑focused, regulated, defence, aerospace, or operational technology environments is advantageous.
Bachelor’s degree in Information Technology, Computer Science, Cyber Security, Engineering, or a related technical discipline is required.
The environment includes corporate IT, engineering‑adjacent infrastructure, operational technology dependencies, cloud services, SaaS platforms, and security‑driven operational requirements.
The successful candidate will be expected to combine hands‑on operational understanding with strong coordination, ownership, and delivery discipline.