IT Helpdesk Support — Remote & Flexible Hours

The Bosch Group, Inc.; Lisboa; Híbrido; EUR 24 000 - 36 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Flexible hours

Medical services

Employee discounts

Canteen

Good access to public transport

Resumo da oferta

Bosch Group in Lisbon is seeking a 1st level IT support specialist to respond to calls, emails, and chats, analyze technical issues, and provide remote assistance. You will follow defined processes, document incidents, and maintain cross-team communication.

Willingness to work in the office and/or remotely according to business needs. The role requires IT knowledge, customer-facing experience, and familiarity with SAP; English and Norwegian language skills are expected, with other European

Qualificações

• Technical education in IT systems or equivalent experience.
• Experience in a customer-facing role is a plus.
• Strong troubleshooting and communication skills.
• Knowledge of SAP is advantageous.

Responsabilidades

• Respond to calls, emails, and requests for 1st level IT support.
• Analyze technical problems and provide remote assistance.
• Follow escalation processes and update incident tracking system.
• Maintain communication with colleagues and other Bosch sites.

Conhecimentos

Technical IT knowledge

Customer support

Problem solving

SAP

Formação académica

Technical IT education

Ferramentas

SAP

Descrição da oferta de emprego

Bosch Group in Lisbon is seeking a 1st level IT support specialist to respond to calls, emails, and chats, analyze technical issues, and provide remote assistance. You will follow defined processes, document incidents, and maintain cross-team communication.

Willingness to work in the office and/or remotely according to business needs. The role requires IT knowledge, customer-facing experience, and familiarity with SAP; English and Norwegian language skills are expected, with other European