Remote IT Helpdesk Specialist — Fast, Friendly Tech Support

Robert Bosch Group; Lisboa; Híbrido; EUR 18 000 - 32 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Flexible hours

Medical services

Discounts for employees

Canteen

Good access to public transports

Resumo da oferta

Robert Bosch Group in Lisbon is seeking a technical support professional for 1st level customer assistance. You will respond to calls, emails, and chats, analyze issues and provide remote technical support.

The role involves following documented processes, logging incidents, coordinating with other Bosch teams, contributing to FAQs, and maintaining customer relations. Office and remote work arrangements supported according to business needs.

Qualificações

• Education: Technical education in IT systems or experience and advanced knowledge in hardware and software support topics.
• Experience in a customer facing position is advantageous.
• Languages: Danish C1 and English B2 required; other European languages are a plus.
• Team player with 100% service and solutions focus.
• Methodical troubleshooting skills required.
• Working knowledge of SAP would be an advantage.
• Experience or affinity with automotive electronics is a plus.
• Soft skills: customer orientation, professional communication, teamwork, and ability to work under pressure.
• Willingness to take on responsibility for assigned projects.

Responsabilidades

• Respond to all calls, emails and common requests for technical 1st level support.
• Analyse technical problems and provide technical assistance via phone, email or chat; 1st level resolution targets.
• Follow defined work instructions and escalation processes for all incidents.
• Track all incidents in the internal incident management system.
• Maintain communication with other Bosch sites, departments and colleagues involved in support processes.
• Input for FAQ and knowledge database.
• Establish good relationships with colleagues and customers to ensure correct information flow.
• Willingness to work in the office and/or remote according to business needs.

Conhecimentos

Customer support

English (B2)

Danish (C1)

Team player

Problem solving

Formação académica

Technical IT education

Ferramentas

SAP

Descrição da oferta de emprego

Robert Bosch Group in Lisbon is seeking a technical support professional for 1st level customer assistance. You will respond to calls, emails, and chats, analyze issues and provide remote technical support.

The role involves following documented processes, logging incidents, coordinating with other Bosch teams, contributing to FAQs, and maintaining customer relations. Office and remote work arrangements supported according to business needs.