It Help Desk Specialist | Global Support & Incident Mgmt

Axians Portugal; Porto; Presencial; EUR 18.000 - 30.000; Jornada completa

Descripción de la vacante

Axians Portugal is seeking an IT Help Desk professional to support customer requests and incidents in a dynamic, international environment. You will process requests via phone and email, handle incidents, contribute to process improvements, maintain documentation, and collaborate with international stakeholders to deliver reliable IT support.

The role is based in Porto, Portugal, offering opportunities to interact with a global team and contribute to security-focused support procedures.

Responsabilidades

• Process requests via phone and email.
• Handle incidents and contribute to process improvements.
• Maintain documentation and knowledge base.
• Collaborate with international stakeholders to deliver reliable IT support.

Conocimientos

Customer support

Descripción del empleo

Axians Portugal is seeking an IT Help Desk professional to support customer requests and incidents, ensuring a high-quality service while respecting security, procedures and confidentiality in a dynamic, international environment. You will process requests via phone and email, handle incidents, contribute to process improvements, maintain documentation, and collaborate with international stakeholders to deliver reliable IT support.

It Help Desk Specialist | Global Support & Incident Mgmt Porto, Portuguese Republic, PT