IT Help Desk Specialist | Global Support & Incident Mgmt

Axians Portugal; Porto; On-site; EUR 21,000 - 32,000; Full time

Benefits offered by this job

Health insurance

Employee assistance program

Training & certifications

Performance bonuses

Stable career

Job summary

Axians Portugal is seeking an IT Help Desk professional to support customer requests and incidents, ensuring a high-quality service while respecting security, procedures and confidentiality in a dynamic, international environment.

You will process requests via phone and email, handle incidents, contribute to process improvements, maintain documentation, and collaborate with international stakeholders to deliver reliable IT support.

Qualifications

• Minimum 3 years in Technical Support/IT Help Desk.
• Good knowledge of data-related business environments.
• Experience working in Agile environments.
• Ability to understand business needs and translate into IT requirements.
• French language proficiency at C1 level (mandatory).
• English language proficiency at B2 level.
• Strong interpersonal and teamwork skills.

Responsibilities

• Process and manage requests received through different channels, including phone calls and emails.
• Ensure high-quality customer support and contribute to customer satisfaction.
• Handle incidents, anomalies, complaints, and technical issues following defined procedures.
• Maintain compliance with security, control, and confidentiality standards.
• Report operational issues and contribute to the continuous improvement of processes and procedures.
• Share knowledge and promote best practices within the team.
• Collaborate with operational management and international stakeholders.
• Support the update and maintenance of operational documentation and procedures.

Skills

Customer support

Incident management

Analytical skills

Teamwork

Autonomy

Agile experience

Job description

Axians Portugal is seeking an IT Help Desk professional to support customer requests and incidents, ensuring a high-quality service while respecting security, procedures and confidentiality in a dynamic, international environment.

You will process requests via phone and email, handle incidents, contribute to process improvements, maintain documentation, and collaborate with international stakeholders to deliver reliable IT support.