IT Engineer

Stadler Digital Labs; Coimbra; Híbrido; EUR 28 000 - 38 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Hybrid work (Coimbra)

Competitive compensation

Fringe benefits

Training & growth

Resumo da oferta

Stadler Digital Labs in Coimbra, Portugal, is seeking an IT Support Specialist to deliver first-line remote and on-site technical support for hardware, software, and network issues. You will image and deploy devices, manage Microsoft 365 tasks, and assist with security and governance in a dynamic, AI-enabled workplace.

Join a hybrid team in Coimbra, collaborating with Group IT and other departments to ensure service continuity, asset management, and smooth adoption of new tools like Copilot and

Qualificações

• Degree in Computer Science, Information Technology, or equivalent experience.
• Experience providing first-line remote and on-site technical support for hardware, software and network issues.
• Experience imaging, configuring and maintaining operating systems and IT assets, ideally with deployment tools.

Responsabilidades

• Image, configure and deploy laptops and workstations (OS, encryption, endpoint protection).
• Provide first-line remote and on-site support, and troubleshoot hardware, software and connectivity incidents.
• Set up and connect project networks and devices (switches, access points, printers, test equipment).
• Liaise with Group IT for account creation, access management, licensing and escalations.
• Log, track and elevate tickets, and document solutions and procedures.
• Keep the asset inventory up to date.
• Provide operational support for Microsoft 365 services and related tools.
• Support Microsoft 365 and Copilot deployments, onboarding and adoption initiatives.
• Contribute to security, governance and compliance in Microsoft 365 environment.
• Develop and maintain automation and standardisation of IT processes using PowerShell or Graph.

Conhecimentos

Portuguese language

English language

Interpersonal skills

Customer service mindset

Formação académica

Degree in Computer Science / IT

Ferramentas

Intune/Autopilot

MDT

SCCM

PowerShell

Descrição da oferta de emprego

The future of rail isn’t just about movement, it’s about intelligence, security, and connection. We unite rail expertise with digital innovation to create smarter, safer, and more sustainable transportation solutions. Technology here speaks with purpose: accelerating digitalization, embedding cybersecurity, and shaping the next era of rail.

Behind every breakthrough are people, their talent, creativity, and drive to push boundaries. Together, we’re building confidence, resilience, and a new standard for connected mobility powered by innovation.

This position is for Stadler Digital Labs, a joint venture between Stadler Rail and Critical Software serving as the digital competence center for the Stadler Group.

Check-out the website: https://stadlerdigitallabs.com

Key Responsibilities

• Image, configure and deploy laptops and workstations (OS, standard software, encryption, endpoint protection).
• Provide first-line remote and on-site support, and troubleshoot hardware, software and connectivity incidents.
• Set up and connect project networks and devices (switches, access points, printers, test equipment, etc.).
• Liaise with Group IT for account creation, access management, licensing and escalations.
• Log, track and elevate tickets, and document solutions and procedures.
• Keep the asset inventory up to date.
• Provide operational support for Microsoft 365 services, including Office applications, Teams and related productivity tools, working closely with Cloud and Group IT teams.
• Support Microsoft 365 and Microsoft Copilot deployments, user onboarding activities, feature rollouts and adoption initiatives.
• Assist in implementing and maintaining security, compliance and governance requirements within the Microsoft 365 environment.
• Contribute to the automation and standardisation of operational IT processes using PowerShell, Microsoft Graph, Power Platform or similar technologies.
• Maintain technical documentation, operational procedures and knowledge-sharing materials to support service continuity and cross-functional collaboration.
• Continuously develop knowledge of Microsoft 365, Microsoft Copilot, cloud workplace services and AI-enabled technologies to provide operational backup and support when required.

Which brings us to you, the person with

• Degree in Computer Science, Information Technology, or equivalent experience.
• Experience providing first-line remote and on-site technical support for hardware, software and network connectivity issues.
• Experience troubleshooting and repairing hardware incidents (laptops, desktops, peripherals, mobile devices).
• Experience imaging, installing, configuring and maintaining operating systems (Windows; Linux is a plus), applications and IT assets, ideally with deployment tools (e.g., Intune/Autopilot, MDT, SCCM).
• Working knowledge of networking fundamentals (TCP/IP, DHCP, DNS, VLANs, Wi-Fi, VPN) and experience setting up and connecting devices on a network. Experience with firewalls or network equipment (Fortinet, Cisco, Palo Alto or similar) is a plus.
• Experience with Microsoft 365 user administration (account setup, MFA, licensing, access requests), including coordinating with a central or Group IT team.
• Experience using ticketing or ITSM tools and following incident escalation procedures.
• Experience supporting SaaS applications (e.g., JIRA, LinkedIn Learning, Business Central) at user level.
• Awareness of cybersecurity principles and endpoint protection, and the ability to follow security policies and report suspicious activity.
• Demonstrates awareness of AI trends (including agentic AI), with curiosity and motivation to explore how they can enhance products, processes, or ways of working.
• Shows a learning mindset toward emerging technologies and an openness to experiment, adapt, and continuously upskill in an AI-enabled environment.
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• Basic understanding of Microsoft 365 services and cloud technologies, or a strong interest in developing expertise in these areas.
• Exposure to automation or scripting technologies such as PowerShell, Microsoft Graph API or Power Platform is valued, but willingness to learn is equally important.
• Interest in Microsoft Copilot, workplace AI solutions and modern digital workplace services, including security and governance considerations.
• Motivation to grow into broader responsibilities related to Microsoft 365, cloud-based workplace services and service automation over time.
• Good organisation and a service-oriented mindset, with the ability to prioritise multiple requests and communicate clearly with non-technical users.
• Motivated to work as part of a team where trust and collaboration are essential.
• Strong interpersonal and communication skills in Portuguese and English (spoken and written).

What we provide

• Work that fits your life, not the other way around
• Offices designed to make you feel like you belong
• A team that knows how to work hard, but also how to have fun
• Pay that makes you feel valued, plus performance-based rewards
• Fringe Benefits especially planned to support you and those who are important to you
• Your growth is our priority: training, support, and opportunities!

Join us and help us to improve the efficiency and sustainability of rail mobility.

Location: Hybrid in Coimbra