IT Asset Management & Field Support Intern (EMEA)

COFCO International; Porto; Presencial; EUR 6700 - 10 000; Tempo parcial

Resumo da oferta

COFCO International Porto Shared Service Center is seeking an IT Asset Management & Field Support Intern to learn ITAM fundamentals, maintain the asset database in ServiceNow, and provide first‑level user support in the EMEA region.

You will work with our IT team in Porto, assist with asset lifecycles, inventories, and data accuracy, and gain exposure to ITSM tools in a global agri-business. This curricular internship offers hands-on experience and a clear path to a career in IT Infrastructure.

Qualificações

• Currently enrolled in a Bachelor's or Master's degree in Information Technology, Computer Science, Business Informatics, or a related field, and eligible for acurricular internship.
• Basic knowledge of IT hardware, computer components, and operating systems (Windows).
• Fluent in English; Portuguese and other European languages are an advantage.
• Able to work autonomously on assigned tasks while collaborating with a geographically distributed team.

Responsabilidades

• IT Asset Management (primary focus)
• Support the lifecycle management of IT assets across the EMEA region, from deployment through retirement and disposal
• Take part in physical inventories of IT equipment and help reconcile findings against system records
• Help investigate and document discrepancies between physical assets and the ServiceNow CMDB, under guidance
• Contribute to keeping asset data accurate and complete: allocation, location, status, warranty, and ownership information
• Assist in preparing data for audits and compliance reviews related to IT assets and licensing
• Liaise with local site contacts to support timely asset registration and updates
• Field Support (secondary focus)
• Provide first-level (L1) support to end users at the Porto Shared Service Center
• Assist with hardware setup, deployment, basic troubleshooting, and decommissioning of end-user devices
• Escalate more complex issues to the appropriate teams and follow up through to resolution

Conhecimentos

English fluency

Portuguese language

Attention to detail

Data handling

Team collaboration

Formação académica

Bachelor's or Master's in IT/CS/related

Ferramentas

ServiceNow

Descrição da oferta de emprego

COFCO International Porto Shared Service Center is seeking an IT Asset Management & Field Support Intern to learn ITAM fundamentals, maintain the asset database in ServiceNow, and provide first‑level user support in the EMEA region.

You will work with our IT team in Porto, assist with asset lifecycles, inventories, and data accuracy, and gain exposure to ITSM tools in a global agri-business. This curricular internship offers hands-on experience and a clear path to a career in IT Infrastructure.