Invoice Adjustment (Billing & Dispute Management)

FedEx; Portugal; Hybrid; EUR 24,000 - 30,000; Full time

Benefits offered by this job

Health Insurance for you and your fam­

Pension Fund

Hybrid Working Model

Tuition Assistance Program

Employee Assistance Program

Employee reduced-rate shipping

Job summary

PTJ Fedex Express Portugal, Unip., Lda is seeking a Customer Financial Services Representative to join our team in Portugal. The role involves reviewing supporting details for invoice adjustments, ensuring accuracy, and processing adjustments for insourced Global customers within FedEx systems.

The ideal candidate will have finance-related experience, strong Excel skills, and the ability to communicate in English in a professional setting.

Qualifications

• Experience with Excel is mandatory.
• Ability to read, write and communicate in English in a business environment.

Responsibilities

• Receives and reviews supporting details from the CFS Rep for invoice adjustments.
• Processes invoice adjustments for insourced Global customers in FedEx’s systems after validation.
• Maintains accurate records of adjustments for reconciliation and audit trails.
• Proactively records recurring issues to minimize billing discrepancies and drive improvements.

Skills

Excel

English (Business)

Job description

Company: PTJ Fedex Express Portugal, Unip., Lda

Address: R. Lionesa

Scheduled Weekly Hours: 40

Worker Type: Regular

Posting Start Date: 14-out.-2026

Posting Close Date: 27-fev.-2027

Job Family: FXE-EU: Customer Financial Services Representative (ID)

Position Summary: We have an exciting opportunity for you to join our team as a (INSERT JOB TITLE)

Who we are:

FedEx is the largest express transportation company in the world, connecting more than 220 countries and territories. We work every moment to deliver the most important package of someone’s day. Our team of passionate people know their day-to-day work is invaluable in delivering outstanding experience to our customers. 530,000 team members strong, we are as diverse as the world we serve. We love what we do, and we do it well. Our reach is big, and so are our dreams. Join us and let’s write our next chapter together.

What you will be doing:

• Receives and reviews the supporting details from the CFS Repfor invoice adjustments
• Upon validation that the supporting details are valid (e.g., credit note calculations from inaccurate billing are correct and approved by Commercial), processes invoice adjustments (e.g., record adjustment after identifying correct credit code) for insourced Global customers in FedEx’s systems
• Maintains accurate records of adjustments to support reconciliation efforts and audit trails
• Proactively records recurring issues to minimize billing discrepancies, streamlining invoice-related processes and driving continuous improvements
• Example Level 4 activities from the existing RACI the Invoice Adjustments Rep would be responsible for include, but are not limited to the following:
• Record adjustments after determining correct credit code/reason and validating proper documented approval and authorization by FedEx personnel in line with FedEx approval matrix

What do you bring with you:

• Background in Finance is advantageous;
• Experience with Excel (Mandatory);
• Ability to read, write and communicate in English in a business environment setting. Other desired languages are German, French, Italian, Spanish (B2 Level);
• Ability to pay close attention to detail;
• High degree of customer orientation;
• Good Problem solving and analytical skills;
• Keen to learn and approach subjects outside of comfort zone and propose suggestions for improvement;
• Experience working with third party auditors / customer portals (Plus);
• Experience in an international environment or similar (Plus);

What do we offer:

• Attractive compensation package;
• Health Insurance for you and your family members (Optional);
• Life Insurance (*applicable for FedEx positions with a permanent contract);
• Pension Fund (*applicable for FedEx positions with a permanent contract);
• Hybrid Working Model (2 days working from home and 3 days working at the office);
• Training to get you started and on-the-job learning opportunities;
• Extensive learning resources to further develop your skills and knowledge;
• Tuition Assistance Program (*applicable for FedEx positions with a permanent contract);
• Employee Assistance Program for you and your family in difficult life situations;
• Employee reduced-rate shipping
• Great career opportunities

Schedule - daily shift Monday to Friday.

FedEx was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity employer and we are committed to a diverse and inclusive workforce in which we provide growth opportunities for all

Our Company

FedEx Express is one of the world’s largest express transportation companies and has consistently been selected as one of the top 10 World’s Most Admired Companies by “Fortune” magazine. Every day FedEx delivers for its customers with transportation and business solutions, serving more than 220 countries and territories around the globe. We can serve this global network due to our outstanding team of FedEx team members, who are tasked with making every FedEx experience outstanding.

Our Philosophy

The People-Service-Profit philosophy (P-S-P) describes the principles that govern every FedEx decision, policy or activity. FedEx takes care of our people; they, in turn, deliver the impeccable service demanded by our customers, who reward us with the profitability necessary to secure our future. The essential element in making the People-Service-Profit philosophy such a positive force for the company is where we close the circle, and return these profits back into the business, and invest back in our people. Our success in the industry is attributed to our people. Through our P-S-P philosophy, we have a work environment that encourages team members to be innovative in delivering the highest possible quality of service to our customers. We care for their well‑being, and value their contributions to the company.

Our Culture

Our culture is important for many reasons, and we intentionally bring it to life through our behaviors, actions and activities in every part of the world. The FedEx culture and values have been a cornerstone of our success and growth since we began in the early 1970’s. While other companies can copy our systems, infrastructure and processes, our culture makes us unique and is often a differentiating factor as we compete and grow in today’s global marketplace.