Integration Project Manager, Logistics & Fulfillment

Emma-the-Sleep-Company; Lisboa; On-site; EUR 50,000 - 80,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

24 vacation days

Pet-friendly office

Portuguese classes

Discounts on products

Company events

Growth opportunities

Job summary

Emma – The Sleep Company in Lisbon, Portugal, is seeking a skilled Integration Project Manager to own end-to-end warehouse, carrier, and return network integrations across e-commerce and B2B channels.

You will define test scenarios, lead UAT, improve guidelines, and coordinate with Logistics, Order Management, Tech, and partners. Fluent English required; experience with Postman, Jira, Tableau is a plus.

Qualifications

• You have around 4 years of experience in project management, including at least 2 years working on systems integrations.
• You understand system integrations: APIs, EDI, webhooks, file-based exchanges, data mapping, status and event flows.
• You can discuss them with IT teams and challenge them when needed. You don't need to write code.
• You manage several projects at the same time, with the ownership and follow-through to keep partners, technical teams and stakeholders on track.
• You solve problems in a structured way: you troubleshoot issues and find root causes across systems.
• You are fluent in English, written and spoken.
• Nice to have: knowledge of fulfillment operations and onboarding carriers.
• Nice to have: experience with tools such as Postman, Make, Jira, Tableau, or WMS, TMS and OMS systems.
• Nice to have: ability to explain technical topics to non-technical colleagues.

Responsibilities

• Lead end-to-end integration projects for warehouses, last-mile carriers and return carriers, from kickoff to go-live.
• Plan and run UAT and end-to-end testing across systems and partners: define test scenarios, track issues to resolution and give clear go or no-go recommendations.
• Apply and improve our integration guidelines and documentation: create standard templates, checklists and playbooks, and help shape the new set of standards our integrations need to match.
• Support post go-live monitoring and hypercare, resolve issues and hand over to business-as-usual owners.
• Steer external and internal partners: keep them updated, and challenge their timelines and solutions when they do not add up.
• Work closely with Logistics Managers (last mile and warehouses), Order Management and Tech.

Skills

Project management

System integrations

APIs & EDI

English fluency

Stakeholder management

UAT planning

Problem solving

Technical communication

Carrier onboarding

Tools

Postman

Make

Jira

Tableau

WMS

TMS

OMS systems

Job description

Ready to lead, disrupt and reinvent the sleep industry?

We are Emma – The Sleep Company. Founded in 2015, we have grown into the world’s largest direct-to-consumer (D2C) sleep brand, with a presence in over 20 markets and more than 35 Emma stores across Europe.

Our mission is simple: to develop sleep comfort products that empower our customers to awaken their best every day. Today, our products are trusted by millions and recommended by leading consumer associations worldwide.

It’sour people who bring this mission to life. At Emma,you’lljoin a driven, international team that values ownership, collaboration, and continuous knowledge sharing. With colleagues from over 70 nationalities, we combine diverse perspectives with a shared ambition to learn, grow, and create lasting impact, together.

Ready to awaken your best with us?

The role

You own how our partners connect to Emma: the warehouses that receive stock and orders, the last-mile carriers that deliver, and the return carriers that bring products back. You cover our e-commerce operations and our B2B channels across Europe.

This is a new role. You will not only deliver integrations, you will also improve our current standards and create new ones, so every new partner connects the same clear way. You work day to day with Logistics Managers (last mile and warehouses), Order Management, Tech, and our external partners.

What you will do

• Lead end-to-end integration projects for warehouses, last-mile carriers and return carriers, from kickoff to go-live.
• Plan and run UAT and end-to-end testing across systems and partners: define test scenarios, track issues to resolution and give clear go or no-go recommendations.
• Apply and improve our integration guidelines and documentation: create standard templates, checklists and playbooks, and help shape the new set of standards our integrations need to match.
• Support post go-live monitoring and hypercare, resolve issues and hand over to business-as-usual owners.
• Steer external and internal partners: keep them updated, and challenge their timelines and solutions when they do not add up.
• Work closely with Logistics Managers (last mile and warehouses), Order Management and Tech.

Who we’re looking for

• You have around 4 years of experience in project management, including at least 2 years working on systems integrations.
• You understand system integrations: APIs, EDI, webhooks, file-based exchanges, data mapping, status and event flows. You can discuss them with IT teams and challenge them when needed. You don't need to write code.
• You manage several projects at the same time, with the ownership and follow-through to keep partners, technical teams and stakeholders on track.
• You solve problems in a structured way: you troubleshoot issues and find root causes across systems.
• You are fluent in English, written and spoken.
• (Nice to have) You know fulfillment operations (warehousing, last-mile delivery and returns) and how they connect to order management systems. No logistics background? Integration delivery is the skill we need, and we can teach you the logistics.
• (Nice to have) You have onboarded carriers, 3PLs or other logistics partners.
• (Nice to have) You have worked with tools such as Postman, Make, Jira, Tableau, or WMS, TMS and OMS systems.
• (Nice to have) You explain technical topics to non-technical colleagues, and operational needs to technical teams.

What we offer

• One role, several types of integration: warehouses (stock and orders), last-mile carriers and return carriers, across e-commerce and B2B.
• The chance to improve how we integrate today and create the standards we use tomorrow, and to help shape the company's growth.
• Meaningful work for the next 2 to 3 years: we are going through a large number of carrier and warehouse changes.
• A combination of personal and company growth to accelerate your career and help you reach your goals.
• Responsibility and decision-making authority from day one.
• The chance to learn from experts in diverse fields and to get to know your team at company events.
• Pet-friendly office environment.
• Discounts on our products.
• Health insurance, including dental.
• 24 vacation days.
• In-house Portuguese classes, from beginner to advanced level.
• A multicultural and international work environment.
• Company events that are actually enjoyable and build meaningful connections.
• Ownership, trust, and support from day one to grow your career.

Become an Emmie

We are on a mission to become No.1 in the world of sleep, and we’re looking for driven, ambitious people to help us shape what’s next. If you’re curious, hands-on, and ready to challenge the status quo, you’ll find the space here to make things happen and create real impact.

We are proud to be an equal opportunity employer and are committed to building an inclusive workplace. We celebrate diversity and consider all qualified applicants regardless of race, ethnic origin, religion or belief, gender, gender identity or expression, sexual orientation, national origin, disability, or age.

Our aim is to get back to you within a few days. Due to the high volume of applications, there may be slight delays, but we’ll get back to you as soon as possible.