Junior Logistics Manager - South Europe

Emma-the-Sleep-Company; Lisboa; On-site; EUR 50,000 - 80,000; Full time

Benefits offered by this job

Private health insurance

24 vacation days per year

Extra day per year worked (up to 29)

22 remote days per quarter

Parque das Nações office, Lisbon

Pet-friendly office

Job summary

Emma – The Sleep Company in Lisbon is seeking a logistics leader to own last mile and reverse logistics for the Southern Cluster. You will optimize delivery networks, manage partners, and drive cost-efficient, scalable operations across outbound and inbound flows.

The role combines strategic oversight with hands-on execution, requiring strong analytical skills, stakeholder management, and fluency in English and French.

Qualifications

• 3+ years in last mile, reverse logistics or end-to-end supply chain roles in fast-paced settings.
• Strong ownership mindset with hands-on and strategic capabilities.
• Experience managing external partners and driving performance improvements.
• Analytical with data-driven decision making and structured problem solving.
• Ability to navigate ambiguity and manage multiple priorities.
• Excellent communication and stakeholder management across levels.

Responsibilities

• Take full ownership of last mile and reverse logistics performance across the Southern Cluster, ensuring service excellence, cost efficiency, and scalability across both outbound and inbound flows.
• Manage and develop a network of delivery and reverse logistics partners, driving performance through KPIs, governance, and improvement initiatives.
• Lead operational improvements by identifying inefficiencies, root causes, and scalable solutions to boost delivery success and customer satisfaction.
• Own capacity planning and forecasting for delivery and returns, align with demand trends, and optimize carrier allocation and routing.

Skills

Last mile logistics

Reverse logistics

Supply chain

Ownership

Data-driven decisions

Stakeholder management

English and French

Job description

Ready to lead, disrupt and reinvent the sleep industry?

We are Emma – The Sleep Company. Founded in 2015, we have grown into the world's largest direct-to-consumer (D2C) sleep brand, with a presence in over 20 markets and more than 35 Emma stores across Europe.

Our mission is simple: to develop sleep comfort products that empower our customers to awaken their best every day. Today, our products are trusted by millions and recommended by leading consumer associations worldwide.

It’sour people who bring this mission to life. At Emma,you’lljoin a driven, international team that values ownership, collaboration, and continuous knowledge sharing. With colleagues from over 70 nationalities, we combine diverse perspectives with a shared ambition to learn, grow, and create lasting impact, together.

Ready to awaken your best with us?

What you'll do:

• You will take full ownership of last mile and reverse logistics performance across the Southern Cluster, ensuring service excellence, cost efficiency, and scalability across both outbound and inbound flows
• You will manage and develop a network of delivery and reverse logistics partners, driving performance through clear KPIs, structured governance, and continuous improvement initiatives. This includes overseeing delivery execution, returns handling, failed deliveries, and refurbishment-related flows.
• You will lead operational improvements by identifying inefficiencies, conducting root cause analyses, and implementing scalable solutions that enhance delivery success rates, reduce costs, and improve customer satisfaction.
• You will own capacity planning and forecasting across delivery and returns, ensuring readiness for peak periods and alignment with demand trends. In parallel, you will continuously evaluate and optimize network design, including carrier allocation, routing logic, and partner footprint.
• You will act as a key interface across internal teams such as S&OP, Transportation, Warehousing, and Customer Experience, ensuring alignment on priorities and smooth execution of operations, including new product launches.
• You will build and manage strong relationships with logistics partners, leading performance reviews and pushing for higher standards, innovation, and automation.

Who we’re looking for:

• You bring 3+ years of experience in last mile, reverse logistics, or end-to-end supply chain roles within e-commerce, FMCG, retail, or similarly fast-paced environments.
• You demonstrate a strong sense of ownership and are comfortable operating both strategically and hands-on.
• You have experience managing external partners and driving measurable improvements in operational performance.
• You are highly analytical, with a structured approach to problem-solving and a focus on data-driven decision-making.
• You are able to navigate ambiguity and thrive in dynamic environments, balancing multiple priorities effectively.
• You bring strong communication and stakeholder management skills, with the ability to influence across functions and levels.
• You are fluent in English and French.

What we offer:

• Responsibility and decision-making authority from your first day
• The opportunity to work on challenging tasks that contribute to your professional growth
• Work independently and as part of a dedicated, international team
• Private Health Insurance and 24 vacations days per year, with 1 extra day per year worked (until a limit of29 daysper year)
• 22 remote days per quarter policy, with offices in Parque dasNações, Lisbon.
• Work with and learn from experts in diverse fields
• Get to know your team members at our exciting company events
• Working from a pet-friendly office

Become an Emmie

We are on a mission to become No.1 in the world of sleep, and we’re looking for driven, ambitious people to help us shape what’s next. If you’re curious, hands‑on, and ready to challenge the status quo, you’ll find the space here to make things happen and create real impact.

We are proud to be an equal opportunity employer and are committed to building an inclusive workplace. We celebrate diversity and consider all qualified applicants regardless of race, ethnic origin, religion or belief, gender, gender identity or expression, sexual orientation, national origin, disability, or age.

Our aim is to get back to you within a few days. Due to the high volume of applications, there may be slight delays, but we’ll get back to you as soon as possible.