Inbound Telesales Representative – Join Our Dynamic Team in Lisbon!

CBT; Lisboa; On-site; EUR 12,000 - 14,000; Full time

Benefits offered by this job

Private Health Insurance

Meal card

Relocation assistance (airport pickup)

Job summary

Salt in Lisbon seeks inbound telesales representatives to connect customers with Salt's telecom services. You will close subscriptions and upsell tailored offers while handling inquiries and ensuring customer satisfaction.

The role includes a 40-hour work week with English training, relocation support, and benefits such as private health insurance and a meal card. Fully furnished company housing is provided.

Qualifications

• Dynamic and proactive individuals who are comfortable presenting products over the phone.
• Excellent negotiation and communication skills.
• Ability to deliver results in a target-driven environment.

Responsibilities

• Handle inbound calls from customers.
• Address inquiries about Salt's products and services.
• Understand customer requirements and close sales.
• Build lasting relationships by addressing customer needs effectively.

Skills

Closing sales

Upselling

Negotiation

Customer interaction

Job description

Location: Lisbon, Portugal

Start Dates: 28/Sep

Are you ready to embark on an exciting international career? We are seeking passionate Inbound Telesales Representatives to join our Lisbon team, representing Salt, one of Switzerland's largest telecommunications providers.

Why Join Us?

Competitive Salary & Benefits

• Total Package Compensation (including Benefits-in-kind) 1250 €
  Apartment Benefit-in-kind 200 €
  Contract details Signature of a Selection Agreement to manage the last phase of Recruitment.
  If at the end of the recruitment you are selected, you will sign an Employment Uncertain Term with a foreseeable duration of 12 months.
  Employment beyond 2 years will be under a Permanent employment relationship.
  Package:
  Base Salary Christmas and Holiday allowances. Paid out by default in monthly instalments.
  Apartment Benefit (benefit-in-kind). If you live in a Teleperformance apartment, the benefit amount will appear in your payslip and declared for tax purposes (this amount is tax-free until 31st Dec 2026).
  Health Insurance since day one of Employment Contract.
  Meal Allowance. Paid by debit card (card is provided by the HR team) to benefit from tax exemption. It can be used in different establishments, including restaurants, cafeterias, and supermarkets.
  Income Tax and Social Security Tax. Amounts to be withheld from your Total Gross Compensation (excluding meal allowance). The applicable Income tax is subject to each employee profile (salary amount, number of children, marital status, etc.). The Social Security tax is a flat-rate tax of 11%.
  Total Gross CASH Compensation 1050 € 1251,83 € Contract details Signature of a Selection Agreement to manage the last phase of Recruitment.
  If at the end of the recruitment you are selected, you will sign an Employment Uncertain Term with a foreseeable duration of 12 months.
  Employment beyond 2 years will be under a Permanent employment relationship.
  Package:
  Base Salary Christmas and Holiday allowances. Paid out by default in monthly instalments.
  Apartment Benefit (benefit-in-kind). If you live in a Teleperformance apartment, the benefit amount will appear in your payslip and declared for tax purposes (this amount is tax- free until 31st Dec 2026).
  Health Insurance since day one of Employment Contract.
  Meal Allowance. Paid by debit card (card is provided by the HR team) to benefit from tax exemption. It can be used in different establishments, including restaurants, cafeterias, and supermarkets.
  Income Tax and Social Security Tax. Amounts to be withheld from your Total Gross Compensation (excluding meal allowance). The applicable Income tax is subject to each employee profile (salary amount, number of children, marital status, etc.). The Social Security tax is a flat-rate tax of 11%.
  Total Gross CASH Compensation 1050 € 1251,83 €
• Private Health Insurance.
• Meal card for added convenience.

Relocation Support

• Airport pick-up and comprehensive assistance with registration in Portugal.
• Reimbursement for your initial flight expenses.
• Yearly round-trip ticket back to your home country (within the EU).
• Fully furnished, shared company accommodation with all utilities included.

Additional Perks

• Free Portuguese lessons.
• Exciting sports, cooking lessons, and cultural activities.

About the Role

As a Tele salesRepresentative, you will play a pivotal role in connecting customers with Salt's innovative telecom services. You will excel at:

• Closing Sales: Promote Salt's subscriptions and products to meet customer needs.
• Upselling & Cross-Selling: Present tailored offers to maximize value for customers.
• Customer Interaction: Resolve inquiries, complaints, and ensure a high standard of satisfaction.

What We're Looking For

Dynamic and proactive individuals with a positive attitude.

Comfort in presenting products/services over the phone and managing objections.

Strong negotiation and communication skills.

Eagerness to deliver results in a target-driven environment.

Key Responsibilities

• Handle inbound calls from customers.
• Address inquiries about Salt's products and services.
• Understand customer requirements and close sales.
• Build lasting relationships by addressing customer needs effectively.

Training Program

• Duration: 10 working days (8 hours/day).
• Schedule: Rotational between 08:30 and 09:30 start times.
• Compensation: €92.80/week (€296.96 for 16 days).
• Conducted in English to prepare you for success.

Work Schedule

• Hours: 40 hours/week, 8-hour shifts with a 1-hour lunch break.
• Days Off: 2 days/week (rotational, scheduled by shift managers).
• Shifts:
  • Monday to Friday: 07:00 - 19:00
  • Saturday: 08:00 - 17:00

Relocation Details

• Live in a fully equipped, shared company apartment for at least 14 months.
• All utilities are covered, including Wi-Fi, cable TV, water, and electricity.

Hiring Process

1. Application Review
2. Language Tests (Online)
3. Client Interview