Inbound Sales Specialist

Aceolution; Portugal; On-site; EUR 25,000 - 35,000; Full time

Job summary

A customer service platform based in Portugal is seeking agents with C2/C1 proficiency in Portuguese and strong customer engagement skills. Candidates must demonstrate analytical thinking to assess operational data and effectively support merchant needs. Technical proficiency with CRM tools such as Salesforce is essential, alongside adaptability in a dynamic environment. This role emphasizes building trust with merchants and maintaining retention through effective communication and sales strategies.

Qualifications

• C2/C1 proficiency in Portuguese is required.
• Demonstrated strong interpersonal and communication skills.
• Ability to analyze operational data and identify performance issues.

Responsibilities

• Provide proactive, solution-oriented support to merchants.
• Engage in commercial discussions to support retention and reactivation.
• Adapt quickly to changes in processes and tools.

Skills

Interpersonal skills

Communication skills

Analytical skills

Sales competence

Technical proficiency with CRM tools

Tools

Salesforce

Looker

Outreach

WhatsApp

Job description

Language proficiency - C2/C1 in Portuguese

Customer Engagement Capabilities: Agents must demonstrate strong interpersonal and communication skills to build rapport, establish trust, and provide proactive, solution-oriented support to merchants.

Analytical and Critical Thinking Skills: Agents should be able to analyse operational data, including order history and KPIs, to identify performance issues and early signs of churn.

Sales and Negotiation Competence: Agents must clearly articulate the value of the platform and engage in commercial discussions when needed to support retention and reactivation.

Technical Proficiency: Agents should be skilled in using CRM tools (e.g., Salesforce), reporting platforms (e.g., Looker), and communication tools (e.g., Outreach, WhatsApp), or other tools designated by the client.

Adaptability and Agility: Agents must work effectively in a dynamic environment, adapting quickly to changes in processes, tools, and merchant requirements