Portuguese Inbound Sales & Retention Specialist

Aceolution; Portugal; On-site; EUR 25,000 - 35,000; Full time

Job summary

A customer service platform based in Portugal is seeking agents with C2/C1 proficiency in Portuguese and strong customer engagement skills. Candidates must demonstrate analytical thinking to assess operational data and effectively support merchant needs. Technical proficiency with CRM tools such as Salesforce is essential, alongside adaptability in a dynamic environment. This role emphasizes building trust with merchants and maintaining retention through effective communication and sales strategies.

Qualifications

• C2/C1 proficiency in Portuguese is required.
• Demonstrated strong interpersonal and communication skills.
• Ability to analyze operational data and identify performance issues.

Responsibilities

• Provide proactive, solution-oriented support to merchants.
• Engage in commercial discussions to support retention and reactivation.
• Adapt quickly to changes in processes and tools.

Skills

Interpersonal skills

Communication skills

Analytical skills

Sales competence

Technical proficiency with CRM tools

Tools

Salesforce

Looker

Outreach

WhatsApp

Job description

A customer service platform based in Portugal is seeking agents with C2/C1 proficiency in Portuguese and strong customer engagement skills. Candidates must demonstrate analytical thinking to assess operational data and effectively support merchant needs. Technical proficiency with CRM tools such as Salesforce is essential, alongside adaptability in a dynamic environment. This role emphasizes building trust with merchants and maintaining retention through effective communication and sales strategies.