Implementation Associate Consultant

Amadeus; Lisboa; Hybrid; EUR 40,000 - 65,000; Full time

Job summary

Amadeus is seeking an Implementation Associate Consultant to support new and existing customers with the integration of Amadeus products or solutions. You will gather functional and non-functional requirements, conduct workshops, design high-level architectures, and assist developers with specifications and tests.

In this role, you will train key users, prepare playbacks, manage integration schedules, and provide early live support while ensuring a smooth handover to maintenance teams.

Qualifications

• Must have experience in a functional/implementation consultant or business analyst-like role.
• Excellent communication skills and confidence working directly with customers.
• Strong analytical and problem-solving abilities.

Responsibilities

• Gather and document customer requirements and functional/non-functional specs.
• Lead workshops with clients to discuss and refine solutions.
• Design BPMN, use cases and high-level design with development teams.
• Prepare and deliver project documentation including manuals and configuration notes.
• Coordinate integration schedule and support go-live activities.

Tools

Jira

Job description

Implementation Associate Consultant# Careers## Implementation Associate ConsultantApply: On Site: Lisbon: Full time: Posted Today: R38344**Job Title**Implementation Associate Consultant**Summary of the role:** We are looking for a person who will support new/existing customers in the integration of Amadeus products or solutions.**In this role you will be responsible for:*** Requirements gathering, including functional requirements, non-functional requirements, and system integration requirements* Conduct workshops with clients to understand and discuss the solution. Analyze customer systems and service requirements.* Design BPMN, Use cases and Scenarios and validate them with development team* Produce the Business Solution Architecture/High-Level Design, identifying the gap for Amadeus products and for a bespoke solution* Prepare and lead the playbacks with the client.* Support developers for the technical specification and initial tests of features* Configuration of software components: workflows and business rules and Configuration of monitor software applications (like Inspector app)* Works using existing procedures or guidelines and provides inputs to support/influence area decisions. Makes recommendations on new solutions and proposes improvements by analyzing different sources of information. Lead the customer to have the key users accept the solution to Go Live by having the customer do acceptance tests, negative tests, stress tests, etc* Training key users* Deliver project documentation, including training manuals and configuration documentation* Establish and manage the product/solution integration schedule.* Early live support and handover to support and maintenance* Identify possible process improvement alongside FICs activities to generate more efficiency and time reduction **About Ideal Candidate:*** First experience in a Functional Consultant, Implementation Consultant, Business Analyst or similar customer-facing technology role* A technical background or technical understanding that allows you to communicate effectively with developers and participate in product configuration activities* Experience gathering and documenting customer or business requirements* Strong analytical thinking and problem-solving skills* Excellent communication skills and confidence working directly with customers* A strong customer-focused mindset* Experience working with Jira or similar task/requirements management tools* Professional fluency in English* Willingness and ability to travel frequently across EMEA, depending on customer and project requirements* Ability to work from the office four days per week, as hands-on testing and validation in the laboratory environment are an important part of the role