Impactful Production Application Support Engineer

Fyld PT; Lisboa, Porto; Presencial; EUR 42 000 - 54 000; Tempo integral

Resumo da oferta

Fyld is seeking an experienced Application Support Engineer to keep business-critical applications reliable, stable, and available. You will diagnose incidents, perform root-cause analysis, and collaborate with development to resolve defects.

Strong SQL, REST API experience, and ITIL/ITSM familiarity are essential. Ideal candidates have 3+ years in application support, with Linux/Windows proficiency and experience with ServiceNow or Jira.

Qualificações

• Degree in Computer Science, IT, or Software Engineering.
• Minimum 3 years in Application/Production Support or similar.
• Experience supporting business-critical applications in production.
• Strong incident management, troubleshooting and root cause analysis.

Conhecimentos

Incident management

Troubleshooting

Root cause analysis

SQL

REST APIs

ITSM

ServiceNow

Jira

Linux/Windows

Git

Agile/ITIL

English fluency

Formação académica

Degree in Computer Science

Information Technology

Software Engineering

Ferramentas

ServiceNow

Jira

Git

SQL clients

Descrição da oferta de emprego

Fyld is seeking an experienced Application Support Engineer to keep business-critical applications reliable, stable, and available. You will diagnose incidents, perform root-cause analysis, and collaborate with development to resolve defects.

Strong SQL, REST API experience, and ITIL/ITSM familiarity are essential. Ideal candidates have 3+ years in application support, with Linux/Windows proficiency and experience with ServiceNow or Jira.