Application Support Engineer: Keep Critical Apps Running

Fyld; Lisboa; Presencial; EUR 40 000 - 60 000; Tempo integral

Resumo da oferta

Fyld is seeking an experienced Application Support Engineer to keep business-critical applications reliable, stable, and available. You will diagnose issues, analyze logs, and collaborate with development teams to resolve defects while following ITSM processes and best practices.

The role emphasizes production support, incident management, and continuous improvement in an Agile/ITIL environment, with strong emphasis on SQL, Linux/Windows, and modern tooling. Fluency in English is required.

Qualificações

• Degree in Computer Science, Information Technology, Software Engineering, or related field.
• Minimum of 3 years in Application Support or similar (Production/Operations).
• Experience supporting business-critical applications in production environments.
• Strong incident management, troubleshooting and root cause analysis.
• Proficient in SQL and querying relational databases.
• Experience analysing application logs, errors and system behaviour.
• Experience with REST APIs and ITSM processes (incident, problem, change).
• Experience with ticketing tools such as ServiceNow or Jira.
• Ability to investigate issues across application, DB and infrastructure layers.
• Experience with application monitoring and alerting tools.
• Understanding of Linux and/or Windows environments.
• Knowledge of Git and version control practices.
• Strong analytical and problem-solving skills.
• Ability to work under pressure and meet priorities and SLAs.
• Experience in Agile and/or ITIL-based environments.
• Fluency in English.

Conhecimentos

SQL

Incident management

Troubleshooting

Root cause analysis

REST APIs

ITSM

ServiceNow

Jira

Linux

Windows

Git

Agile

ITIL

English

Analytical thinking

Formação académica

Degree in Computer Science/IT/Software Engineering

Ferramentas

ServiceNow

Jira

Descrição da oferta de emprego

Fyld is seeking an experienced Application Support Engineer to keep business-critical applications reliable, stable, and available. You will diagnose issues, analyze logs, and collaborate with development teams to resolve defects while following ITSM processes and best practices.

The role emphasizes production support, incident management, and continuous improvement in an Agile/ITIL environment, with strong emphasis on SQL, Linux/Windows, and modern tooling. Fluency in English is required.