Application Support Engineer

Fyld; Lisboa; Presencial; EUR 40 000 - 60 000; Tempo integral

Resumo da oferta

Fyld is seeking an experienced Application Support Engineer to keep business-critical applications reliable, stable, and available. You will diagnose issues, analyze logs, and collaborate with development teams to resolve defects while following ITSM processes and best practices.

The role emphasizes production support, incident management, and continuous improvement in an Agile/ITIL environment, with strong emphasis on SQL, Linux/Windows, and modern tooling. Fluency in English is required.

Qualificações

• Degree in Computer Science, Information Technology, Software Engineering, or related field.
• Minimum of 3 years in Application Support or similar (Production/Operations).
• Experience supporting business-critical applications in production environments.
• Strong incident management, troubleshooting and root cause analysis.
• Proficient in SQL and querying relational databases.
• Experience analysing application logs, errors and system behaviour.
• Experience with REST APIs and ITSM processes (incident, problem, change).
• Experience with ticketing tools such as ServiceNow or Jira.
• Ability to investigate issues across application, DB and infrastructure layers.
• Experience with application monitoring and alerting tools.
• Understanding of Linux and/or Windows environments.
• Knowledge of Git and version control practices.
• Strong analytical and problem-solving skills.
• Ability to work under pressure and meet priorities and SLAs.
• Experience in Agile and/or ITIL-based environments.
• Fluency in English.

Conhecimentos

SQL

Incident management

Troubleshooting

Root cause analysis

REST APIs

ITSM

ServiceNow

Jira

Linux

Windows

Git

Agile

ITIL

English

Analytical thinking

Formação académica

Degree in Computer Science/IT/Software Engineering

Ferramentas

ServiceNow

Jira

Descrição da oferta de emprego

Fyld is hiring: Application Support Engineer

At Fyld, we believe the future is built with people, technology, and strong values.

We are a Portuguese consulting company that operates with transparency, respect, and a focus on everyone's growth.

Here, every project is an opportunity to build real, scalable, and high-quality technology solutions.

Our philosophy? Code for Big Solutions - because we don't just build software to make things work, we build solutions that create real impact.

We're looking for an experienced Application Support Engineer with strong troubleshooting skills and a passion for keeping business-critical applications reliable, stable and available.

By joining Fyld, you'll be part of a team where every member is challenged to innovate, collaborate and grow.

Your Profile:

• Degree in Computer Science, Information Technology, Software Engineering, or a related field
• Minimum of 3 years of professional experience in Application Support, Production Support, Application Operations or a similar role
• Professional experience supporting business-critical applications in production environments
• Strong experience in incident management, troubleshooting and root cause analysisGood knowledge of SQL and experience querying relational databases
• Experience analysing application logs, errors and system behaviour
• Experience working with REST APIs and integrationsFamiliarity with ITSM processes, including incident, problem and change management
• Experience with ticketing and service management tools such as ServiceNow, Jira or similar
• Ability to investigate technical issues across application, database and infrastructure layers
• Experience with application monitoring and alerting tools
• Good understanding of software releases, deployments and production environments
• Experience working with development teams to identify and resolve application defects
• Ability to document incidents, solutions, known errors and operational procedures
• Good understanding of Linux and/or Windows environments
• Good knowledge of Git and version control practices
• Strong analytical and problem-solving skills
• Ability to work under pressure and manage incidents according to defined priorities and SLAs
• Ability to work effectively in Agile and/or ITIL-based environments
• Fluency in English

Nice to Have:

• Experience with Python, PowerShell or Bash scripting
• Familiarity with Docker and containerised applications
• Experience with cloud platforms such as AWS, Azure or GCP
• Knowledge of CI/CD pipelines and deployment automation
• Experience with monitoring and observability tools such as Grafana, Prometheus, ELK or similar
• ITIL certification
• Experience with high-availability or 24/7 production environments

Our Values:

• Critical thinking and autonomy
• Focus on meaningful solutions and real results
• Respect, transparency, and continuous growth

What you'll find at Fyld:

• A collaborative team that values individual progress
• Access to continuous training and certifications
• A culture of proximity, respect, and recognition
• Challenging, purpose-driven projects where your expertise as an Application Support Engineer has real impact