Salesforce Business Analyst — Shape CRM & Innovations

GRiT Solutions; Lisboa; Presencial; EUR 35 000 - 55 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Continuous training

Competitive compensation

Pay for performance

Resumo da oferta

GRiT Solutions in Lisbon is seeking a Business Analyst to join our Salesforce-focused projects. You will elicit requirements, translate them into user stories and acceptance criteria, and map business processes.

You will facilitate workshops with stakeholders, work closely with business and technical teams, and help ensure smooth delivery in an Agile environment. Fluency in English (B2) is required.

Qualificações

• Proven experience as a Business Analyst, preferably in Salesforce-driven projects.
• Strong requirements elicitation, analysis, and managing functional requirements.
• Experience translating business needs into clear User Stories, specs, and acceptance criteria.
• Solid understanding of business processes and process mapping methodologies.
• Experience facilitating workshops and stakeholder interviews.
• Excellent communication and stakeholder management skills with business and technical teams.
• Experience with Agile methodologies and backlog management.

Conhecimentos

Stakeholder management

Requirements elicitation

User stories

Process mapping

Workshop facilitation

Analytical thinking

Agile / backlog

English fluency

Formação académica

Engineering / Information Systems / Management

Ferramentas

Salesforce

Sales Cloud / Service Cloud

Jira

Confluence

Descrição da oferta de emprego

GRiT Solutions in Lisbon is seeking a Business Analyst to join our Salesforce-focused projects. You will elicit requirements, translate them into user stories and acceptance criteria, and map business processes.

You will facilitate workshops with stakeholders, work closely with business and technical teams, and help ensure smooth delivery in an Agile environment. Fluency in English (B2) is required.