Hybrid Sales & Customer Success Associate

GENPACT PORTUGAL, SOCIEDADE UNIPESSOAL LDA; Lisboa; Hybrid; EUR 25.000 - 40.000; Vollzeit

Zusammenfassung

Genpact in Lisbon, Portugal, is seeking a Sales Program Specialist – Process Associate – Spanish in a hybrid role. You will support innovative scalable sales programs across advertisers, focusing on revenue growth and product adoption, with an emphasis on SMB clients and agency partners.

The ideal candidate has strong sales and account management skills, digital marketing knowledge, and experience with SMBs.

Qualifikationen

• Experience in digital marketing, eCommerce, or B2B/B2C sales is a plus.
• Comfortable on the phone and navigating CRM systems.
• Strong understanding of social media and online advertising.

Aufgaben

• Become knowledgeable about social media products and community standards.
• Provide consultative support to agencies and advertiser accounts.
• Collect advertiser requirements and guide best practices.
• Drive advertiser communications and resolve issues to ensure satisfaction.
• Educate advertisers on product usage and troubleshoot complex cases.

Kenntnisse

Business Development

Commercial Sales

Contract Management

Customer Experience (CX)

Customer Relationship Management (CRM)

Customer Service

Sales Forecasting

Sales Performance Management (SPM)

Sales Support

Jobbeschreibung

Genpact in Lisbon, Portugal, is seeking a Sales Program Specialist – Process Associate – Spanish in a hybrid role. You will support innovative scalable sales programs across advertisers, focusing on revenue growth and product adoption, with an emphasis on SMB clients and agency partners.

The ideal candidate has strong sales and account management skills, digital marketing knowledge, and experience with SMBs.