Hybrid Retail Care & Partnerships Specialist

Maxi-Cosi; Vila do Conde; Hybrid; EUR 17,000 - 18,000; Full time

Benefits offered by this job

Health insurance

Hybrid work arrangement

26 days annual leave

Job summary

Dorel Juvenile in Vila do Conde, Portugal is hiring a Retail Care Representative to support our retail partners with inquiries, orders and after-sales service. You will maintain relationships with store managers and internal teams, process orders, manage stock planning, and document interactions in our CRM.

We require at least 2 years in customer service, fluency in Spanish, strong communication, problem-solving and sales mindset.

Qualifications

• 2 years of experience in customer service, administrative support, or related roles.
• Fluent in Spanish (mandatory).
• Excellent communication and interpersonal skills, build rapport, and communicate effectively across diverse departments.
• Problem-solving and decision-making abilities
• Sales acumen and a results-oriented mindset
• Excel knowledge with Pivot Tables, VLOOKUP, etc.
• Available for hybrid work.

Responsibilities

• Serve as the main point of contact for retail partners and internal stakeholders, responding promptly to inquiries, requests and concerns via email.
• Build and maintain strong relationships with retail store managers, sales associates, and other key stakeholders to foster collaboration and partnership.
• Process retail orders accurately and efficiently, managing efficient shipment & stock planning.
• Proactively identify opportunities to enhance the retail customer experience and streamline processes to improve efficiency and effectiveness.
• Document retailer interactions, complaints, returns, credit notes and resolutions accurately in the CRM system for tracking and reporting purposes.
• After sales management, which includes supporting internal departments when dealing with complaints, logistics, price checking, products, returns.
• Stay informed about our products, policies and procedures, participating in ongoing training and development opportunities to enhance product knowledge and customer service skills.

Skills

Customer service

Communication

Sales acumen

Problem-solving

Tools

Excel with Pivot Tables

VLOOKUP

Job description

Dorel Juvenile in Vila do Conde, Portugal is hiring a Retail Care Representative to support our retail partners with inquiries, orders and after-sales service. You will maintain relationships with store managers and internal teams, process orders, manage stock planning, and document interactions in our CRM.

We require at least 2 years in customer service, fluency in Spanish, strong communication, problem-solving and sales mindset.