Retail Care Representative (M/F/D)

Maxi-Cosi; Vila do Conde; Hybrid; EUR 17,000 - 18,000; Full time

Benefits offered by this job

Health insurance

Hybrid work arrangement

26 days annual leave

Job summary

Dorel Juvenile in Vila do Conde, Portugal is hiring a Retail Care Representative to support our retail partners with inquiries, orders and after-sales service. You will maintain relationships with store managers and internal teams, process orders, manage stock planning, and document interactions in our CRM.

We require at least 2 years in customer service, fluency in Spanish, strong communication, problem-solving and sales mindset.

Qualifications

• 2 years of experience in customer service, administrative support, or related roles.
• Fluent in Spanish (mandatory).
• Excellent communication and interpersonal skills, build rapport, and communicate effectively across diverse departments.
• Problem-solving and decision-making abilities
• Sales acumen and a results-oriented mindset
• Excel knowledge with Pivot Tables, VLOOKUP, etc.
• Available for hybrid work.

Responsibilities

• Serve as the main point of contact for retail partners and internal stakeholders, responding promptly to inquiries, requests and concerns via email.
• Build and maintain strong relationships with retail store managers, sales associates, and other key stakeholders to foster collaboration and partnership.
• Process retail orders accurately and efficiently, managing efficient shipment & stock planning.
• Proactively identify opportunities to enhance the retail customer experience and streamline processes to improve efficiency and effectiveness.
• Document retailer interactions, complaints, returns, credit notes and resolutions accurately in the CRM system for tracking and reporting purposes.
• After sales management, which includes supporting internal departments when dealing with complaints, logistics, price checking, products, returns.
• Stay informed about our products, policies and procedures, participating in ongoing training and development opportunities to enhance product knowledge and customer service skills.

Skills

Customer service

Communication

Sales acumen

Problem-solving

Tools

Excel with Pivot Tables

VLOOKUP

Job description

Dorel Juvenile is the world's leading juvenile products company. Our products are available in more than 100 countries. We help families live carefree lives by providing them with juvenile products that rank highest in consumer reviews. That's what sets our products apart; durable, helpful, and caring.

Your mission

As aRetail Care Representative, you will play a crucial role in building and maintaining strong relationships with our retail partners. You will be responsible for providing personalized support, addressing inquiries, and ensuring a positive experience for our retail customers.

Key responsibilities

• Serve as the main point of contact for retail partners and internal stakeholders, responding promptly to inquiries, requests and concerns via email.
• Build and maintain strong relationships with retail store managers, sales associates, and other key stakeholders to foster collaboration and partnership.
• Process retail orders accurately and efficiently, managing efficient shipment & stock planning.
• Proactively identify opportunities to enhance the retail customer experience and streamline processes to improve efficiency and effectiveness.
• Document retailer interactions, complaints, returns, credit notes and resolutions accurately in the customer relationship management (CRM) system for tracking and reporting purposes.
• After sales management, which includes supporting internal departments when dealing with complaints, logistics, price checking, products, returns.
• Stay informed about our products, policies and procedures, participating in ongoing training and development opportunities to enhance product knowledge and customer service skills.

Your profile

• 2 years of experience in customer service, administrative support, or related roles;
• Fluent in Spanish (mandatory);
• Excellent communication and interpersonal skills, build rapport, and communicate effectively across diverse departments.
• Problem-solving and decision-making abilities
• Sales acumen and a results-oriented mindset
• Excel knowledge with Pivot Tables, VLOOKUP, etc.
• Available for hybrid work.

What we offer

• A salary between16.500€and18.000€gross annual, based on your experience and knowledge, with room to grow.
• This is a position for 40 hours per week.
• You are eligible for 15 months every year.
• The option is to work hybrid up to 3 days, with 2 joint office days.
• The entitlement to annual leave can be up to 26 days, according to internal policy.
• Other benefits include health insurance (covering the employee), bus and several partnerships, such as with gyms, clinics offering wellness services, banks, and more.

Are you ready to grow with us?

The people behind our products and brands make Dorel Juvenile an even stronger company. We are extending our leading market position and believe team spirit, personal drive, and accountability can make a real difference in achieving sustainable growth. This is essential for our future. We invite you to grow with us!

Only the candidates with the pretended profile will be contacted in two weeks’ time

Retail Care Representative (M/F/D) Vila do Conde , Portugal Dorel Juvenile is the world's leading juvenile products company. Our products are available in more than 100 countries. We help families live carefree lives by providing them with juvenile products that rank highest in consumer reviews. That's what s...