Hybrid: Regional Operations Director - Europe & UK

Indie Campers | LinkedIn; Lisboa; Híbrido; EUR 120 000 - 160 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Hybrid work schedule

Resumo da oferta

Indie Campers in Lisbon is seeking an experienced Operations Regional Director to lead our UK/I Central Europe regional teams and drive fleet availability, customer satisfaction, and overall operational efficiency.

You will report to the COO and manage regional and local teams, coordinating with central teams to ensure processes are well defined and adapted to the regions. This is a hybrid role with a balance of office and home-based work.

Qualificações

• Experience leading regional operations teams.

Responsabilidades

• Lead and supervise the regional team and the local teams in your region.
• Oversee day-to-day regional operations execution and actively manage the team to achieve the results defined for the region regarding fleet availability, customer satisfaction and operational efficiency
• Oversee the performance of the local operations and guarantee that the operating standards are being followed and the operational objectives are being met
• Guarantee that the customer is first, and address all customer feedback with the utmost importance, adapting the modus operandi to decrease the amount of exceptions, and monitor results daily and follow‑up on action plans for continuous improvement;
• Coordinate with central teams to ensure processes are well defined and adapted to the regions, in order to ensure success
• Lead, coordinate and deliver any projects related to operational expansion within your region;
• Responsible for the P&L management of your region, being part of the management team of the region, along with Revenue & Marketing, People and Finance peers, being the ultimate responsible for the operational cost of the service provided to the customer in your region. Within this scope you will be required to: be responsible for identifying efficiency initiatives and their effective deployment; be responsible for any relationship with international suppliers for operations that exist within the region; ensure resources are always adjusted to activity levels, constantly forecasting the demand needs and optimising local cost structures.

Conhecimentos

Strategic leadership

People management

P&L ownership

Stakeholder communication

Cross-functional collaboration

Formação académica

Bachelor's degree in Business Management or Engineering

Ferramentas

ERP systems

Descrição da oferta de emprego

Indie Campers in Lisbon is seeking an experienced Operations Regional Director to lead our UK/I Central Europe regional teams and drive fleet availability, customer satisfaction, and overall operational efficiency.

You will report to the COO and manage regional and local teams, coordinating with central teams to ensure processes are well defined and adapted to the regions. This is a hybrid role with a balance of office and home-based work.