Senior Training & Quality Leader - People & Performance

Konecta; Almada; Presencial; EUR 28 000 - 42 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Birthday day off

Private health insurance

Exclusive employee discounts

Resumo da oferta

Konecta Portugal seeks a proactive Training & Quality Manager to elevate our Quality and Training programs, driving customer experience and operational excellence. You will lead onboarding, coaching, and development across teams to deliver measurable improvements.

The role requires strong leadership, analytics, and the ability to translate KPIs into actionable initiatives. Fluency in English and experience in BPO or call centers are highly valued.

Qualificações

• Experience in Training, Quality Assurance, Learning & Development or similar roles.
• 1-2 years managing teams or departments.
• Strong communication and leadership skills.
• Proactive mindset with a passion for people development.

Responsabilidades

• Lead and elevate our Quality & Training strategy across the business.
• Create onboarding and development programs that drive impact.
• Monitor quality performance and translate insights into action plans.

Conhecimentos

Training & Quality

Team management

Leadership

People development

Analytical thinking

Performance metrics

Motivation & influence

Fluent English

BPO/Call center experience

Descrição da oferta de emprego

Konecta Portugal seeks a proactive Training & Quality Manager to elevate our Quality and Training programs, driving customer experience and operational excellence. You will lead onboarding, coaching, and development across teams to deliver measurable improvements.

The role requires strong leadership, analytics, and the ability to translate KPIs into actionable initiatives. Fluency in English and experience in BPO or call centers are highly valued.