CRM & Reporting Associate - Polish Speaker

ConvaTec Inc.; Lisboa; Híbrido; EUR 32 000 - 52 000; Tempo integral

Resumo da oferta

Convatec is seeking a CRM & Reporting Analyst to support Microsoft Dynamics CRM administration, data quality, and reporting across Commercial teams. You will collaborate with Commercial Excellence, Sales, IT, and Global CoE to ensure CRM effectiveness and data integrity.

The role emphasizes stakeholder collaboration, documentation, and process improvements. The position is hybrid, with 1 day per week in the office.

Qualificações

• Technical knowledge of Microsoft Dynamics CRM administration and configuration.
• Experience with data governance and CRM data quality practices.
• Ability to follow established processes for documentation, testing, and system updates.
• Exposure to CRM data management, user access/security roles, and system support activities.
• Willingness to learn new technologies and develop CRM expertise.

Responsabilidades

• CRM System Support & Administration: manage day-to-day Dynamics CRM configurations and user settings.
• CRM Data Quality & Governance: monitor data completeness and accuracy, support data cleansing.
• User Management & Training: provisioning, access requests, onboarding of new users.
• Stakeholder Collaboration: work with Commercial Excellence, Sales, IT and global teams.
• Projects & Continuous Improvement: support CRM projects and process improvements.
• Compliance & Quality Assurance: follow GDPR, data privacy, and CRM procedures.

Conhecimentos

Dynamics CRM admin

Excel

Power Automate

Power BI

VBA

CRM data management

Documentation & testing

Learning new tech

Cross-functional collaboration

Ferramentas

Microsoft Dynamics CRM

Power Automate

Power BI

VBA

Excel

Descrição da oferta de emprego

Responsible for performing data research and analysis to support business operations including:

• Creating data mining architectures/models/protocols, statistical reporting, and data analysis methodologies to identify trends in large data sets
• Blending historical data from available external and internal data sources
• Data processing, cleaning, analysis, modelling and visualization to identify data patterns and trends to help improve business decision making
• Analysis may be applied to various areas of the business (e.g., Market Economics, Supply Chain, Marketing/Advertising, Scientific Research, etc.)
• Researching and applying knowledge of existing and emerging data science principles, theories, and techniques to inform business decisions
• At higher career levels, may conduct scientific research projects with the goal of breaking new ground in data analytics

The CRM & Reporting Associate supports the administration, maintenance, and continuous improvement of the CRM platform used by Commercial teams across the organization. The role helps ensure CRM system effectiveness, data quality, user support, and alignment of CRM functionality with commercial processes and business requirements. Working closely with Commercial Excellence, Sales, IT, and Global CoE teams, the CRM & Reporting Analyst contributes to the effective and compliant use of Microsoft Dynamics while supporting reporting, data management, and process improvement activities.

Key Accountabilities & Responsibilities

CRM System Support & Administration (Microsoft Dynamics)

Support the day-to-day administration of Microsoft Dynamics CRM.

Assist with maintaining CRM configurations, data structures, workflows, and user settings.

Support testing activities for system enhancements, updates, and releases.

Work with IT and Global CRM teams to help resolve system issues and implement improvements.

Monitor system performance and elevate issues when required.

Help maintain CRM documentation and process guidelines.

CRM Data Quality & Governance Support

CRM data quality initiatives and follow established data governance standards.

Monitor data completeness, accuracy, and consistency and identify areas for improvement.

Assist with regular data quality reviews and cleansing activities.

Support reporting and analytics requirements by ensuring accurate CRM data.

Maintain user guides, training materials, and process documentation.

User Management, Training & Support

Support user account administration, including provisioning, access requests, and role assignments.

Act as a first point of contact for CRM user questions and basic system issues.

Work closely with the CRM Service Desk to track and resolve incidents and enhancement requests.

Assist with onboarding and training of new CRM users.

Support user adoption and change management activities related to CRM enhancements.

Stakeholder & Cross-Functional Collaboration

Collaborate with Commercial Excellence, Sales, Marketing, and IT teams to support CRM-related activities.

Gather user feedback and business requirements for system improvements.

Assist in coordinating communication between business stakeholders and technical teams.

Contribute to CRM standardization and process alignment initiatives.

Projects & Continuous Improvement

Support global and regional CRM projects and enhancement initiatives.

Identify opportunities to improve user experience and streamline CRM processes.

Assist with documenting business requirements, testing, and implementation activities.

Contribute ideas for improving CRM functionality, data quality, and user adoption.

Compliance & Quality Assurance

Follow company policies, data privacy requirements (including GDPR), and CRM procedures.

Support internal audits and compliance reviews related to CRM access and data quality.

Maintain accurate records, documentation, and audit evidence where required.

Key Stakeholders

• Commercial Excellence & SFE Teams
• Sales Representatives and Sales Managers
• Business Unit Stakeholders
• Global Sales & Marketing
• Centre of Excellence
• IT / CRM Service Desk
• Compliance and Data Privacy Teams

Skills & Competencies

• Technical / Functional Working knowledge of Microsoft Dynamics CRM administration and configuration
• Good Excel skills; knowledge of Power Automate, Power BI, or VBA is an advantage
• Basic understanding of commercial processes and CRM systems
• Exposure to CRM data management, user access/security roles, and system support activities
• Ability to follow established processes for documentation, testing, and system updates
• Eagerness to learn new technologies and develop CRM expertise
• Behavioral Strong attention to detail and a sense of responsibility for assigned tasks
• Proactive, organized, and solution-oriented approach
• Ability to collaborate effectively with business and IT colleagues
• Clear communication skills and willingness to work with global teams
• Positive attitude, adaptability, and willingness to learn in a fast-paced environment

Languages

• English spoken and written
• Polish spoken and written

Working conditions

Hybrid working - 1 day per week in the office, driven by business requirements, as Convatec has a flexible approach to office working. Our ambitions will bring the very best out in you. You’ll be pushed to aim higher and really own your work. You’ll be encouraged and supported to make things happen, too. It can be challenging. But, as the progress you make will help improve the lives of millions, it’ll be worth it. This is stepping up to a challenge. This is work that’ll move you.

#LI-AP1 #LI-Hybrid

Equal opportunities

Convatec provides equal employment opportunities for all current employees and applicants for employment. This policy means that no one will be discriminated against because of race, religion, creed, color, national origin, nationality, citizenship, ancestry, sex, age, marital status, physical or mental disability, affectional or sexual orientation, gender identity, military or veteran status, genetic predisposing characteristics or any other basis prohibited by law.

Notice to Agency and Search Firm Representatives

Convatec is not accepting unsolicited resumes from agencies and/or search firms for this job posting. Resumes submitted to any Convatec employee by a third party agency and/or search firm without a valid written and signed search agreement, will become the sole property of Convatec. No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral. Thank you.

About Convatec

Pioneering trusted medical solutions to improve the lives we touch: Convatec is a global medical products and technologies company, focused on solutions for the management of chronic conditions, with leading positions in Advanced Wound Care, Ostomy Care, Continence Care, and Infusion Care. With over 10,000 colleagues, we provide products and services in around 90 countries, united by a promise to be forever caring. Our solutions provide a range of benefits, from infection prevention, treatment for hard to heal wounds, at-risk skin and ulcerated tissue to supporting debilitating conditions, improved patient outcomes and reduced care costs. Convatec's revenues in 2025 were over $2 billion. The company is a constituent of the FTSE 100 Index (LSE:CTEC).

To learn more please visit: http://www.convatecgroup.com. Convatec is a global medical products and technologies company focused on solutions for the management of chronic conditions, with leading market positions in advanced wound care, ostomy care, continence & critical care, and infusion care. Our products provide a range of clinical and economic benefits including infection prevention, protection of at-risk skin, improved patient outcomes and reduced total cost of care.

If you would like to know how we intend to use your data following your application please refer to our full data privacy policy on the following link: https://www.convatecgroup.com/privacy-policy/