HVAC Technical Help Desk Engineer | After-Sales Expert

Daikin Europe NV; Paço de Arcos; On-site; EUR 28,000 - 42,000; Full time

Benefits offered by this job

Private Health Insurance

25 Days of Annual Leave

Free Coffee and Fresh Fruit in the Off

Exclusive Discounts and Partnerships

Learning and Career Growth

Sustainability-focused company culture

Job summary

Daikin Europe NV is seeking an Internal Service Engineer to join the Technical Help Desk in Paço D'Arcos, Portugal. You will deliver advanced after-sales support to HVAC professionals, diagnose issues, interpret schematics and warranty terms, and help drive continuous improvement.

You will quote parts, manage repairs, train colleagues and ensure accurate CRM/ticketing records while collaborating with service, logistics and sales teams across the business.

Qualifications

• Vocational training in air conditioning and refrigeration or a related engineering degree.
• 2–3 years of professional experience in HVAC installation, maintenance or technical service.
• Solid knowledge of the refrigeration cycle and ability to interpret schematics and control logic.
• Experience with error code analysis, operating parameters and diagnostic tools.
• Ability to assess warranty claims and monitor repair quality.
• Strong customer focus, clear communication and cross-functional collaboration.

Responsibilities

• Provide advanced technical support via telephone, WhatsApp and email with fault diagnosis and corrective actions.
• Interpret electrical schematics, control logic and refrigeration cycle principles.
• Use diagnostic tools and perform analyses to identify root causes.
• Select and quote replacement parts ensuring technical suitability.
• Manage warranty repairs and support technical decision-making.
• Monitor repair quality and coordinate with field service engineers and partners.
• Identify recurring issues and propose product improvements.
• Develop and deliver training content and technical documentation.
• Share knowledge and support the technical development of junior team members.
• Collaborate across training, logistics, sales and other support functions.
• Maintain complete CRM/ticketing records and respond to customers promptly.

Skills

Portuguese and English

Strong customer focus

Clear communication skills

Team collaboration

Education

Vocational training in Air Conditioning and Refrigeration, or a degree in Mechanical Engineering, Electromechanical Engineering or a related field

Tools

Microsoft Word

Excel

PowerPoint

Job description

Daikin Europe NV is seeking an Internal Service Engineer to join the Technical Help Desk in Paço D'Arcos, Portugal. You will deliver advanced after-sales support to HVAC professionals, diagnose issues, interpret schematics and warranty terms, and help drive continuous improvement.

You will quote parts, manage repairs, train colleagues and ensure accurate CRM/ticketing records while collaborating with service, logistics and sales teams across the business.